Manager, UX/UI Design

Manager of UX Design Leads a high‑performing team of designers supporting a multi‑billion‑dollar specialty retailer. This role will shape user experiences across a diverse ecosystem—including retail, veterinary hospitals, pet services, eCommerce, and a rapidly expanding online pharmacy business. Combines strategic thinking, people leadership, and hands‑on design expertise to deliver seamless, customer‑centered experiences that drive engagement, loyalty, and revenue. Key Responsibilities Lead, mentor, and scale a team of UX/UI and product designers across multiple product areas Foster a strong design culture rooted in collaboration, innovation, and continuous improvement Provide regular coaching, performance feedback, and career development planning Recruit, onboard, and retain top design talent UX Strategy & Vision Define and drive UX strategy aligned with business goals across retail, services, and digital platforms Champion a customer‑first mindset across all touchpoints (in‑store, digital, and service experiences) Establish and evolve design standards, systems, and best practices Partner with leadership to influence product roadmaps and long‑term vision Cross‑Functional Collaboration Work closely with Product, Engineering, Marketing, Data, and Operations teams Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in‑store experiences Translate complex business requirements into intuitive, scalable design solutions Design Execution & Quality Oversee end‑to‑end design processes from discovery and research to delivery and iteration Ensure high‑quality UX deliverables including user flows, wireframes, prototypes, and design specs Advocate for accessibility, usability, and consistency across all platforms Utilize customer insights, analytics, and testing to inform design decisions Customer Experience Innovation Identify opportunities to unify experiences across retail, services, and digital ecosystems Drive innovation in omnichannel experiences (online‑to‑store, service booking, pharmacy fulfillment) Stay ahead of industry trends and emerging technologies Qualifications Required 5+ years of UX/Product Design experience, with 2+ years in a leadership role Proven experience managing and scaling design teams Strong portfolio demonstrating impactful, user‑centered design solutions Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms) Deep understanding of UX principles, research methods, and design systems Excellent communication and stakeholder management skills Preferred Experience in retail, healthcare, veterinary, pharmacy, or service‑based industries Background in omnichannel or multi‑platform design environments Familiarity with regulatory or compliance‑driven UX (pharmacy or healthcare) Experience integrating physical and digital customer journeys Key Competencies Strategic thinking with strong business acumen Empathetic leadership and team development Data‑informed decision‑making Systems thinking across complex user journeys Ability to balance speed, quality, and innovation Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr