Mental Health Front Desk Receptionist

Job Description

Job Description

Description:

Pay: $12.00–$15.00 per hour (Based on experience)

Position Summary

The Mental Health Front Desk Receptionist is the first point of contact for clients and visitors. This position plays a critical role in creating a welcoming, professional, and compassionate environment while ensuring efficient front office operations. The ideal candidate is organized, detail-oriented, maintains confidentiality, and provides exceptional customer service.

Essential Responsibilities

• Welcome clients, families, and visitors with professionalism and empathy.
• Answer incoming phone calls and respond to emails promptly.
• Schedule, confirm, and reschedule appointments using the electronic health record (EHR) system.
• Verify insurance eligibility and collect copays and balances.
• Complete client check-in and check-out procedures.
• Obtain and update demographic, insurance, and consent information.
• Maintain accurate electronic records while following HIPAA guidelines.
• Assist with new client intake paperwork.
• Monitor therapist schedules and coordinate appointment changes.
• Process incoming faxes, mail, and electronic documents.
• Collect payments and issue receipts.
• Maintain an organized, clean, and welcoming reception area.
• Order and maintain office supplies.
• Support therapists and office leadership with administrative tasks.
• Handle confidential information with discretion and professionalism.

Requirements: Preferred Qualifications

• Bilingual (English/Spanish) preferred.
• Experience verifying insurance benefits.
• Knowledge of Medicaid and commercial insurance.
• Familiarity with behavioral health terminology.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Minimum of one year of receptionist, customer service, or medical office experience preferred.
• Experience in a behavioral health or medical office is a plus.
• Knowledge of HIPAA regulations.
• Experience with Electronic Health Records (EHR) systems preferred.
• Proficient in Microsoft Office and Google Workspace.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and compassionate in emotionally sensitive situations.

Skills

• Excellent customer service
• Professional telephone etiquette
• Time management
• Attention to detail
• Problem-solving
• Team collaboration
• Confidentiality and professionalism
• Strong computer and data entry skills

Benefits

• Competitive hourly wage
• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, and Vision Insurance (if eligible)
• 401(k) with company match (if offered)
• Professional development opportunities
• Supportive team environment
• Opportunities for advancement

Performance Expectations

• Maintain a professional and welcoming front office.
• Achieve 95% or higher scheduling accuracy.
• Answer incoming calls promptly and courteously.
• Ensure client records remain accurate and up to date.
• Protect all client information in accordance with HIPAA.
• Demonstrate reliability, punctuality, and teamwork.