Veterinary Client Service Representative

Veterinary Client Service Representative

Hampden Family Pet Hospital, a proud Thrive Pet Healthcare partner, is seeking a warm, organized, and customer-focused Veterinary Client Service Representative to join our team. In this role, you'll be a key connection between pets, their families, and our medical teamhelping create a welcoming, efficient, and compassionate experience for every visit.

We proudly serve Englewood, Littleton, Denver, Aurora, and Lakewood, offering comprehensive medical and surgical services including acupuncture, orthopedic and laparoscopic surgery, and care for dogs, cats, pocket pets, and reptiles. We're an AAHA-accredited hospital and a proud partner of the Canine Blood Heroes Blood Bank.

What You'll Do

• Greeting clients and pets with warmth and professionalism
• Assisting new clients with registration and sharing expected wait times
• Answering phones, emails, and non-medical inquiries with empathy and urgency
• Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient information in hospital systems
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
• Reviewing charges at checkout and reconciling the cash drawer accurately
• Supporting teammates and contributing to a positive, collaborative work environment

What We're Looking For

Experience & Skills

• Customer service experience strongly preferred
• Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfort with basic accounting, payments, and cash handling
• Team-oriented mindset with a positive, professional attitude

Schedule Expectations

• Open availability, including nights, weekends, and some holidays
• Ability to work rotating weekends

You'll Thrive Here If You Are

• Friendly, outgoing, and people-focused
• Compassionate toward pets and their families
• Organized, dependable, and adaptable
• Interested in growing a long-term career in veterinary medicine

You'll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including:

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr-natal leave for new pet adoptions
• Backup childcare and elder care support
• FREE CE courses
• Pet care discounts and perks
• Student loan support tools

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve.