Retail Sales Associate - 3717

Position Summary We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. A Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business, greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Responsibilities Greets and interacts with all customers to develop a rapport and recommend appropriate financial solutions. Performs non‑management open/close procedures. Keeps the sales floor clean, stocked, and maintains the display of merchandise. Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements. Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements. Answers incoming calls per company standards. Communicates effectively to customers the legal aspects of pawn and buy transactions. Communicates effectively with coworkers and managers, displaying respect and using effective communication tools. Partners with all employees to create a positive and memorable customer experience. Successfully completes the assigned training. Other related duties, as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting. Ability to work with firearms and to become firearms certified. Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior storage buildings. Minimum age: 18 years old. High School Diploma, GED, or equivalent experience. Strong desire to work, serve customers, be team‑oriented. Ability to multi‑task in a fast‑paced environment. Ability to perform basic math calculations proficiently. Cash handling experience preferred. Should be able to work in multiple locations, as business needs dictate. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process. Benefits & Perks Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Earned Wage Access program available to all employees on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above hourly base rate. Vacation: One week of paid vacation after six months of active, full‑time service; an additional week after one year and two weeks on each subsequent anniversary (subject to state/local regulations). Sick/Personal time: Eight hours after six months of employment, increasing to sixteen hours on each anniversary thereafter (subject to regulations). Employee discounts available to all employees from day one. Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements. Access to over 10,000 discounts from 1,000+ companies. Auto‑enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Mandated mandatory mandatory not mandatory mandatory not mandatory mandatory mandatory not mandatory mandatory not mandatory mandatory. FirstCash 401K program available to employees 21 years of age or older. Payrates will not be below any applicable local minimum wage requirements. The company requires all employees to agree to a binding arbitration agreement to resolve disputes. Equal Employment Opportunity FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr FirstCash