Dedicated IT Support Technician

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career- and customer-oriented Dedicated IT Support Technician to join our dedicated support team in Chantilly, VA . In this role, you will provide lifecycle support for standalone (non-ELA) workstations and kiosks, ensuring secure, reliable, and compliant operation of mission-critical systems. You will perform operating system upgrades, software installations, system hardening, monthly maintenance, and troubleshooting while supporting customer operational requirements. Responsibilities include, but are not limited to: Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness. Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments. Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications. Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings. Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements. Travel locally between customer sites and support temporary assignments as needed. Work and 8 hour scheduled shift between the hours of 6:00 AM – 6:00PM. Occasional after-hours support as required by mission needs. Shift may vary based on support required. Minimum Qualifications: HS Diploma and 6 years of relevant experience OR Associates degree and 4 years of experience OR Bachelor’s degree and 2 years of experience Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds. Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures. Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates. Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations. Preferred Qualifications: Experience supporting standalone (non-ELA) customer environments. Familiarity with OCS lockdown scripts and system security hardening. Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements. Experience with workstation imaging and automated deployment tools. Knowledge of endpoint lifecycle management and software license administration. IAT Level II certification (Security CE or equivalent). Security Clearance Requirements: Current/active TS/SCI with Polygraph required. Physical Requirements: Must be able to remain in a stationary position up to 50% of the time. Must be able to move throughout customer facilities to install, maintain, and troubleshoot IT equipment. Must be able to position self under desks, within equipment racks, and other confined spaces to install and maintain hardware. Must frequently lift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds. Constantly operates a computer and other office productivity equipment, including keyboards, monitors, printers, and scanners.aa415a4b-8b21-40fc-a65c-70d2b25ca29a