Lead Project Manager, Implementations

Job Description

Job Description

Who are we and why should you join us?

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes—starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world's leading pharmaceutical companies, providers, and research organizations to solve some of healthcare's most complex challenges.

At the core of our innovation is CaraAI, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite—which unifies real-world data, advanced analytics, and scalable evidence generation—these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.

ConcertAI brings together a portfolio of purpose-built solutions, including TeraRecon, an industry leader in advanced imaging and AI-driven visualization, and CancerLinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.

Joining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You'll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.

Role Summary

The Lead Project Manager, Implementations is accountable for the successful onboarding and implementation of ConcertAI's Data Aggregation and Analytics solutions. This role serves as the primary point of contact and engagement leader for customers throughout the implementation lifecycle, managing cross-functional teams, client stakeholders, third-party data vendors, and internal delivery resources. The Engagement Manager ensures projects are delivered on time, within scope, compliant with contractual obligations, and aligned with customer business objectives.

The Lead Project Manager owns implementation governance, stakeholder management, risk mitigation, project execution, and go-live readiness while partnering closely with Solution Consultants who own requirements, business rules, and solution design.

Responsibilities

Customer Engagement & Relationship Management

• Serve as the primary customer-facing leader throughout implementation.
• Establish trusted relationships with business, operational, compliance, and technical stakeholders.
• Lead implementation kickoff meetings, governance reviews, executive steering meetings, and status updates.
• Manage customer expectations regarding scope, timeline, dependencies, and deliverables.
• Act as the primary escalation point for implementation-related issues.

Program & Project Leadership

• Develop and maintain detailed implementation plans, timelines, milestones, and dependencies.
• Drive execution of customer onboarding projects from initiation through hypercare.
• Coordinate activities across Product, Engineering, Data Operations, Compliance, QA, and Customer Success teams.
• Monitor project health and proactively address risks, issues, and roadblocks.
• Maintain implementation governance standards and project management best practices.

Scope & Change Management

• Ensure implementations remain aligned to contractual scope and approved requirements.
• Manage scope changes and facilitate formal change request processes.
• Identify and mitigate scope creep risks.
• Maintain project assumptions, decisions, risks, issues, and dependency logs.
• Provide impact assessments for requested changes.

Vendor & Third-Party Coordination

• Lead onboarding and coordination activities with specialty pharmacies, distributors, hubs, data providers, and other third-party partners.
• Manage vendor timelines, deliverables, dependencies, and testing activities.
• Facilitate resolution of data acquisition and integration challenges.
• Coordinate vendor readiness for production deployment.

Testing & Deployment Governance

• Oversee implementation readiness and testing governance.
• Coordinate internal QA, system testing, integration testing, and User Acceptance Testing (UAT).
• Ensure testing milestones and defect resolution targets are achieved.
• Lead go-live readiness reviews and deployment planning activities.
• Coordinate production launch activities with customers and internal stakeholders.

Hypercare & Transition Management

• Lead post-go-live stabilization activities.
• Monitor implementation success metrics and customer adoption.
• Facilitate transition to Customer Success and ongoing Operations teams.
• Ensure successful completion of implementation objectives and project closure activities.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Engineering, Analytics, or related field.
• 5+ years of experience managing enterprise software, healthcare technology, data integration, or analytics implementations.
• Experience leading customer-facing projects involving multiple stakeholders and third-party vendors.
• Strong project management, organizational, and stakeholder management skills.
• Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Excellent communication, presentation, facilitation, and executive engagement skills.
• Experience with project management tools such as Smartsheet, Jira, Microsoft Project, or similar platforms.

Preferred Qualifications

• Experience within Life Sciences, Pharmaceutical, Healthcare Data, Specialty Pharmacy, Hub Services, or Commercial Analytics environments.
• Familiarity with healthcare data aggregation, patient services data, claims data, specialty pharmacy data, and related data ecosystems.
• PMP, Agile, Scrum, or related project management certification.
• Experience working in regulated healthcare environments.

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at , or follow us on LinkedIn. Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.