Senior Analyst, Infrastructure Service Operations - Hardware Asset Management

Responsibilities Ensures a complete inventory of IT assets owned and managed by stakeholders, is maintained within the asset management repository. Work with stakeholders to ensure hardware is discoverable or manually added to the asset management repository. Conduct regular hardware audits to maintain accurate records of all IT assets, including serial numbers, location, status, configuration, and condition in collaboration with stakeholders. Track hardware purchases, deployments, transfers, and retirements within the organization. Utilize asset management software to effectively manage and visualize hardware inventory data. Engages with the procurement, deployment, and retirement of IT assets according to established lifecycle procedures. Manage the procurement process for new hardware, including vendor evaluation. Collaborates with procurement and vendor management teams to utilize experience with contract management and negotiations. Coordinate hardware deployments to end-users, ensuring proper configuration and setup. Monitor hardware health and performance through regular maintenance checks and updates. Engages in problem-solving sessions to address process and service improvements and technology enhancements. Plan and execute hardware refresh cycles to maintain optimal performance and security standards. Maintain clear and detailed documentation for all asset management processes. Develop and enforce company hardware asset management policies, including standards for asset tagging, disposal procedures, and security protocols. Ensure adherence to industry best practices and compliance regulations regarding hardware management. Communicate hardware policies and procedures to stakeholders across the organization. Develop and maintain standard operating procedures (SOPs) and Work Instructions for IT Asset Management processes. Generate regular reports on hardware asset utilization, cost analysis, and potential risks to inform decision-making. Identify trends and areas for improvement in hardware management practices. Analyze data to optimize hardware procurement and disposal strategies. Provides recommendations and insights to management based on data-driven analysis. Requirements 2-3 years of experience in IT asset management, infrastructure support, or a related field Proficiency in IT asset management principles, processes, tools, and methodologies Ability to analyze IT asset performance and make recommendations Proven experience in procurement, asset lifecycle management, and asset inventory control Familiarity with the ITIL Framework, IT Governance, and IT Service Management (ITSM) Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) Excellent written, verbal, communication, presentation, and reporting skills with the ability to work both independently and as part of a team Professional certification(s) in IT asset management (e.g.,

IAITAM

, CHAMP) are a plus Knowledge of Managed Engine Asset Manager or similar tools Knowledge of SNOW are a plus Knowledge and experience in Software Asset Management are a plus. Hard Skills IT asset management hardware inventory management procurement asset lifecycle management data analysis hardware audits contract management vendor evaluation hardware refresh cycles software asset management Soft Skills problem-solving communication collaboration presentation reporting independent work teamwork attention to detail organizational skills analytical thinking Certifications & Qualifications IAITAM

CHAMP

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