Senior IT Administrator

Overview Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes. At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces. You Will Contribute By Why Hover Wants You Most IT roles ask you to keep the lights on. This one asks you to rebuild what the lights run on. At Hover, the Senior IT Administrator is part operator, part engineer — someone who can handle the in-person demands of a busy office while carving out meaningful time to build the internal tools, automations, and integrations that make IT faster and smarter. You\'ll use AI coding assistants like Claude Code and Cursor to create micro-applications that shrink our SaaS footprint, automate lifecycle workflows, and surface insights from the data our systems already produce. At the same time, you\'ll own the security operations that our enterprise customers depend on: managing compliance responses, establishing a customer-facing trust center, and bringing SOC 2 rigor to how we operate. You’ll manage Cisco Meraki network configurations in support of both day-to-day office network needs and future office moves. Responsibilities This role sits at the center of how Hover\'s internal technology works and how our employees experience it. About half your time will go toward building: developing custom integrations and automation tools using AI coding assistants, analyzing data from Okta, Jira, and other systems to identify patterns and opportunities, and building the security infrastructure that supports both our internal teams and our enterprise customers. The other half keeps Hover\'s employees productive — IT support, hardware troubleshooting, AV and network reliability, and hands-on onboarding and offboarding. You\'ll work closely with Workplace, People Operations, and Executive Admins, and you\'ll own your project plans independently. Build custom integrations, micro-applications, and automation tools using AI coding assistants (Claude Code, Copilot, Cursor) to reduce manual IT workflows and shrink Hover's SaaS footprint Analyze operational data from Okta, Jira, and other systems to identify patterns, automate application provisioning for new hires, and generate executive-level narrative insights Build and manage a scalable customer security response pipeline, including a customer-facing trust center, with consistent performance against SLA Automate laptop collection, asset tracking, and offboarding workflows to replace manual processes and integrate with existing lifecycle automation systems Build sensors and alerting mechanisms to detect SaaS system health interruptions and support rapid IT remediation Share ownership of day-to-day IT operations and helpdesk support for our San Francisco and New York offices and remote employees, including hardware troubleshooting, AV and network performance, and access management Support new hire onboarding and departing employee offboarding in partnership with People Operations and Workplace Administer and optimize Okta, Jamf, GitHub Enterprise, Google Workspace, and related tooling across the employee base Your Background Includes Hands-on experience administering Okta (SSO, provisioning, lifecycle policies) and Jamf (Mac and iOS device management, policy enforcement) in a SaaS-forward tech environment GitHub Enterprise administration experience, including org-level access management and SSO integration Demonstrated experience using AI coding assistants (such as Claude Code, Cursor, or Copilot) to build internal tooling, automate workflows, or develop integrations — or a strong scripting/automation background with clear trajectory toward AI-assisted development Working knowledge of SOC 2 Type II audit frameworks and experience supporting security questionnaire processes and customer compliance requirements Familiarity with Cisco networking fundamentals, Google Workspace administration, Jira, and Slack in an enterprise environment Ability to support and troubleshoot Apple hardware (Mac and iOS) for a distributed workforce Strong written and verbal communication skills, with a track record of proactive employee support and clear expectation-setting under pressure Proven ability to manage multiple workstreams independently in a sprint-based environment, without reliance on day-to-day management oversight Background at pre-IPO tech companies with in-house IT departments managing a SaaS software stack Nice To Have Experience with Zero Trust network architecture, endpoint security strategy, or Identity Governance Automation Prior exposure to office build-outs or IT infrastructure coordination for a physical office move Familiarity with data analysis and generative AI for operational reporting or executive summaries Benefits Compensation - Competitive salary and meaningful equity in a fast-growing company Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents Paid Time Off - Unlimited and flexible vacation policy Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave Mandatory Self-Care Days - A day set aside each month to allow employees to recharge Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications Hybrid roles at Hover Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles. The US base salary range for this full-time position is $129,000 - $160,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. #J-18808-Ljbffr Hover