Product Manager

Navy Federal is seeking a strategic and analytical Product Manager to lead the vision and roadmap for some of the customer experiences on our Membership and Deposit Products. In this role, you’ll shape long-term product strategy grounded in deep member insights and market trends. You’ll work closely with Analysts to leverage both quantitative and qualitative data, and partner with Marketing to ensure alignment between product direction and member engagement strategies. This is a high-impact opportunity for a forward-thinking leader who can translate data into vision, and vision into strategy—helping us deliver meaningful value to the members we proudly serve. To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics. Responsibilities Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management Explores the market, conducting market research on product features to understand end-to-end the current and future member needs Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway Solves moderate to complex project-related problems Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services Enables decision making for leaders around product features through clear and concise communication Develops and implements change management strategies and plans for product features Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement Serve as a business subject matter expert regarding product functions and how they relate to other products and services Qualifications Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery Quick learner with an analytical and flexible thinking style Strong multi-tasking and the ability to meet deadlines Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams Comfortability with big, undefined problems and the capability to break down problems to find solutions Exposure to working in an agile environment A strong data sense, combined with analytical skills to help make informed recommendations Aptitude and curiosity for learning how technical process flows work 2+ years of experience in product management or related roles Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures Master’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. #J-18808-Ljbffr