Dental Public Health Office Assistant

Job Title: Dental Public Health Office Assistant



Location: Athens, Tennessee Onsite



Job Type: Contract



Schedule: Monday Friday, 8:00 AM 4:30 PM

• Schedule and manage dental clinic patient appointments.

• Inform patients of visit requirements and required documentation.

• Register patients and collect/update demographic information.

• Review documentation to determine eligibility for applicable federal and state programs.

• Enter and retrieve information using health department management information systems.

• Process payments, maintain the cash drawer, and balance transactions.

• Explain client rights and responsibilities related to program participation.

• Obtain required prior authorization before releasing medical information.

• Assist with insurance prior authorization by gathering and submitting required documentation.

• Prepare appropriate forms and documentation to support efficient clinic operations.

• Scan and index records into the electronic dental record.

• Conduct patient reminder and follow-up calls.

• Assist with referral coordination and other administrative duties.

• Maintain a positive, professional, and cooperative work environment.

• Travel throughout the region as required.

• High school diploma or equivalent.

• Two years of full-time customer service and/or clerical/office experience.

• Valid driver's license.

• Ability to successfully complete a Tennessee Bureau of Investigation (TBI) background check.

• Strong computer and data-entry skills.

• Strong communication, organization, and customer service skills.

Education Substitution: College coursework from an accredited institution may substitute for required experience on a year-for-year basis, up to two years.

• Active Tennessee RDA license .

• Dental front office experience.

• Knowledge of dental terminology.

• Experience with dental scheduling.

• Familiarity with insurance coding.

• Experience with electronic dental records.

• Patient registration and referral coordination experience.