Account Resolutions Specialist

Job Description

Job Description

*Note: This position is local hybrid remote 60 miles from Clarksville, TN. You will be required to work onsite.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

Position Purpose

Perform activities necessary to collect delinquent accounts. Maintain delinquent accounts and prepare applicable correspondence. Participate in all activities associated with collection of assets owed to the Credit Union. Participate in repossessions, member contact, foreclosures, member counseling and collection of charged-off loans.

Essential Functions and Basic Duties

• Perform actions necessary to collect delinquent loans, visa accounts, overdrafts and negative balance accounts by: making contact with the delinquent member, establishing a payment plan within Credit Union guidelines, receiving and posting payments to member accounts.
• Conducts skip tracing investigations on missing debtors and/or collateral.
• Filing of all bankruptcies, repossessions, suit actions, revoked visas and charge-off documents.
• Pull, make input and monitor credit bureau reports.
• Maintains delinquency notes accurately.
• Assists in the collection of charged-off accounts.
• Brings to his/her supervisor’s attention all complaints (call/letters received).
• Establish payment arrangements with outside Consumer Credit Counseling Agencies.
• Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include Bank Secrecy Act compliance.
• Attends and participates in all meetings, trainings and committees as required.
• Participates in community and civic events to promote awareness of the Credit Union in the community.
• Ensures work area and assigned equipment is clean, secure, and well-maintained.
• Performs other duties as assigned.

Performance Measurements

• Delinquent and problem accounts are closely monitored and reviewed.
• Appropriate collections actions are instituted which are in accordance with established Credit Union policies and are legally compliant.
• Delinquent accounts are promptly collected. A delinquency ratio which meets management standards is maintained.
• Professional business relations exist with members. Members are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely.
• Good working relations exist with area personnel and with management. Management is appropriately informed of area activities.
• Fortera Core Values are satisfactorily demonstrated.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Please be advised, visa sponsorship is not available for this position.

Qualifications

Education/Certification:

• High school graduate or equivalent.
  

Required Knowledge:

• Knowledge of collection procedures and related laws and regulations.
• Familiar with consumer loan products, including default and enforcement clauses.
• Familiar with deposit programs, account ownership, and casualty insurance.
• Basic understanding of the U.S. Bankruptcy Code.

Experience Required:

• Minimum 1-year collections experience with full-service financial institution.
• Basic knowledge of Microsoft Suite applications.

Skills/Abilities:

• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity.
• Preference for working in organizations that place priority on personal humility, diversity, inclusion, teamwork, and collaboration.
• Ability to work well independently, as a team and handle multiple tasks in a fast-paced environment.
• Ability to work in a cooperative manner with others.
• Ability to work well in stressful situations.
• Ability to operate a PC, related computer applications and standard office equipment to include credit bureau terminal.
• Able to work well under pressure while always promoting a professional image of the Credit Union.
• Able to meet deadlines and maintain an effective and efficient workflow.
• Professional dress, appearance, and attitude.
• Regular and predictable attendance.

Physical Activities and Requirements

Finger Dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking:

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

• Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities:

• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

• Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions

None:

• No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities and Requirements

Reasoning Ability:

• Ability to deal with a variety of variables under only limited standardization.
• Able to interpret various instructions.

Mathematics Ability:

• Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

• Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
• Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs.
• Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.