SUPERVISOR - FB - Seasonal

Job Description

Job Description

Are you a hospitality professional with experience in Culinary and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Town Center supervisor, which includes 

This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

ABOUT FISHER ISLAND CLUB HOTEL & RESORT

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities .

The Town Center Supervisor’s primary responsibility is the supervision of the Restaurants/Bar /Pool at Fisher Island Club Town Center, to ensure that the club’s high standards are achieved and maintained within budgetary limitations.  The ideal candidate will be an inspirational role model by his/her team members and is a top professional in the field with a passion for the service.

This includes all practices, procedures, training and guest satisfaction levels. A procedural approach to managing the entire beach club must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service.

In accordance with Fisher Island Club’s philosophy, all team members work together sharing in a common goal of a successful and innovative club.  Team members are to demonstrate integrity, fairness and honesty.  These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers.

  Nature and Scope:

• The incumbent reports directly to the Director of Town Center Operations and Senior Food & Beverage Manager for Town Center . The major trust of the position is to create and maintain a professional restaurant operation and control expenses relative to the operation. 

Duties and Responsibilities:

• Lead by example utilizing a “hands-on” approach to management.
• Establish and develop a highly motivated, front of house team with the highest ethical standards that delivers a memorable service and product.
• Facilitate an environment in which team members are comfortable utilizing the open-door policy
• Trains, supervises, schedules and evaluates the work of the front of house staff at the assigned outlet
• Plans menus with Sous Chef,  Director and Senior Food & Beverage Manager of Town Center Operations for special occasions and events
• Ensures that high standards of sanitation, personal appearance and hygiene, cleanliness and safety are maintained throughout all club areas at all times
• Safeguards all food-preparation employees by implementing training to increase their knowledge about safety, sanitation and accident-prevention, and overall restaurant operation principles
• Uphold and maintain standard service techniques, food and beverage presentation that help to assure consistently high quality and to minimize cost; exercises portion control for all items served and assists in establishing menu selling prices
• Prepares necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met
• Hosts Daily Stand-Up meetings and attends Food and Beverage staff and management meetings
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for
• Maintains the dining room reservation system
• Implements an ongoing marketing program to increase dining room business
• Consults with the Senior Food & Beverage Manager of Town Center Operations about all aspects of the club operation
• Directly supervise employees serving members and guest to the LQA standards
• Evaluates service to ensure that quality provided meets the LAQ standards are consistently attained
• Interacts with applicable staff members to assure that service consistently exceeds the expectations of members and guests
• Develop and maintain good communication and work relationships in all areas of the club
• Assist in development of policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect state-of-the-art techniques, equipment and terminology
• Assist with recruiting; evaluates job performance of service staff; coaches, rewards and disciplines staff in a fair and within legal compliance
• Establishes and maintains a regular cleaning and maintenance schedule for all front of house areas and bar
• Motivates, builds morale, and provides professional development opportunities for all service staff including cross-training
• Maintain a 90% presence on the dining and bar areas during service, touching tables, follow-up on special request, welcome members and inquire about experience
• Executes safety training programs; manages OSHA-related aspects of kitchen safety and maintains; report unsafe working conditions immediately.
• Liaise with government regulating agency i.e. Health Inspector as necessary

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management degree and two years luxury service and management experience; or
• Minimum of two to three years’ experience as a Manager/Assistant in a medium size (250+ rooms) high volume, 3 meal restaurants in luxury hotel or resort. 

Licenses and Special Permits:

• Alcoholic beverage certification
• Food safety certification.

Knowledge, skills and abilities :       

• Strong interpersonal, managerial and leadership skills required
• Strong organizational and time management skills required

• Ability to manage change effectively 
• Ability to conceptualize the mission 
• Clear, concise written and verbal communication skills 
• Experience making presentations in front of groups 
• Track record promoting an atmosphere of teamwork 
• Experience communicating, training, and managing multi-lingual staffs 
• Instill a guest service “can-do” attitude in all employees 
• Experience training and developing employees with limited experience 
• Coach employees how to resolve and de-escalate conflicts in a calm and organized manner
• Strong customer service and reasoning skills 
• Strong and creative problem-solving skills with exceptional detail in follow-up 
• Strong budgetary, projections, and cost control skills 
• Follow/enforce company policies and procedures 
• Ability to quickly evaluate alternatives and decide on a plan of action 
• Teach suggestive selling techniques 
• Juggle and balance needs of the organization 

Attributes

• Proactive, Team Player, Problem Solver 
• Passionate about hospitality and customer service driven 
• Must have a professional appearance and good hygiene 
• Respect for all co-workers and guests 
• Pride in your work by creating positive energy, excitement and fun 
• Demonstrate positive behaviors; smiling, being polite and courteous 
• Able to develop a camaraderie with team members

Working Conditions:

• Ability to work odd hours, nights, weekends and holidays 
• Ability to work under pressure and handle stress

Physical demands and abilities:

• Work is not performed in an office environment and requires extended periods of walking and or standing.

• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear

• Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than          50 lbs.

• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Occasionally required to sit and climb or balance

• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.