SUPERVISOR - Housekeeping - Seasonal

Job Description

Job Description

Are you a hospitality professional with experience in housekeeping and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? 

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. I

This includes all practices, procedures, training, and guest satisfaction levels. A procedural approach to managing the entire beach club must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service.

In accordance with Fisher Island Club’s philosophy, all team members work together, sharing in a common goal of a successful and innovative club.  Team members are to demonstrate integrity, fairness and honesty.  These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers.

  Nature and Scope:

• The incumbent reports directly to the Director of Town Center Operations and Senior Food & Beverage Manager for Town Center . The major trust of the position is to create and maintain a professional restaurant operation and control expenses relative to the operation. 

Duties and Responsibilities:

• Lead by example utilizing a “hands-on” approach to management.
• Establish and develop a highly motivated, front-of-house team with the highest ethical standards that delivers a memorable service and product.
• Facilitate an environment in which team members are comfortable utilizing the open-door policy
• Hosts Daily Stand-Up meetings and attends Housekeeping staff meetings
• Consults with the Housekeeping Manager about all aspects of the club operation
• Directly supervises employees serving members and guests to the Forbes standards
• Evaluates service to ensure that quality provided meets the Forbes standards are consistently attained
• Interacts with applicable staff members to assure that service consistently exceeds the expectations of members and guests
• Develop and maintain good communication and work relationships in all areas of the club
• Establishes and maintains a regular cleaning and maintenance schedule for all front-of-house areas
• Motivates, builds morale, and provides professional development opportunities for all service staff, including cross-training

Minimum Qualifications:

• High School Diploma or equivalent and two years luxury service and Supervisor 
• Minimum of two to three years’ experience as a Assistant in a medium-sized (250+ rooms) 

Knowledge, skills and abilities :       

• Strong interpersonal and leadership skills required
• Strong organizational and time management skills required
• Ability to manage change effectively 
• Ability to conceptualize the mission 
• Clear, concise written and verbal communication skills 
• Track record promoting an atmosphere of teamwork 
• Experience communicating, training, and managing multilingual staff 
• Instill a guest service “can-do” attitude in all employees 
• Experience training and developing employees with limited experience 
• Coach employees on how to resolve and de-escalate conflicts in a calm and organized manner
• Strong customer service and reasoning skills 
• Strong and creative problem-solving skills with exceptional attention to detail in follow-up 
• Follow/enforce company policies and procedures 
• Ability to quickly evaluate alternatives and decide on a plan of action 
• Teach suggestive selling techniques 
• Juggle and balance the needs of the organization 

  Attributes

• Proactive, Team Player, Problem Solver 
• Passionate about hospitality and customer service-driven 
• Must have a professional appearance and good hygiene 
• Respect for all co-workers and guests 
• Pride in your work by creating positive energy, excitement, and fun 
• Demonstrate positive behaviors; smiling, being polite and courteous 
• Able to develop camaraderie with team members

  Working Conditions:

• Ability to work odd hours, nights, weekends, and holidays 
• Ability to work under pressure and handle stress

Physical demands and abilities:

• Work is not performed in an office environment and requires extended periods of walking and/or standing.

• Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear

• Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.

• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Occasionally required to sit and climb or balance

• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.