Medication Therapy Management Coordinator

Overview The Medication Therapy Management (MTM) Coordinator partners with our MTM pharmacists to ensure the department runs smoothly and can care for as many patients as possible. They will provide both direct patient contact, such as outreach and scheduling, as well as behind‑the‑scenes support for billing, prior authorizations, and population health metrics. Remote: Strong preference for candidates residing within the UPH geographies of Iowa, Illinois, and Wisconsin. Responsibilities Patient Outreach, Scheduling, and Follow‑up Process referrals to the MTM team in utilizing Epic and schedule as needed Identify care gaps for patients and proactively outreach patients to schedule appointments on behalf of the MTM pharmacists and team Greet patients and check them in for face‑to‑face appointments as needed Provide phone support, including accurate messaging and spelling, screening, scheduling appointments, and directing callers to appropriate team members or clinics as needed Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes Follow‑up with patients between visits to collect, document, and communicate accurate information including medication list changes, blood sugars, and other patient‑specific information Back Office Support Under supervision of the pharmacist, help complete paperwork such as prior authorizations or copay assistance programs to help patients access affordable medications Review charts to ensure MTM billing requirements are met Collaborate with payors to ensure good communication on share goals such as HEDIS metrics Department Support Triage patient lists generated from payors or UPH stakeholders to assign to the appropriate pharmacist Assist with data collection for internal projects Qualifications Education High School degree Experience At least one (1) year of Healthcare‑related experience Licenses / Certifications Valid driver’s license when driving for any vehicle for work‑related reasons CMA or CPhT preferred Knowledge, Skills, and Abilities Strong interpersonal skills Ability to prioritize Strong professionalism Patient‑focused Basic understanding of Microsoft Excel Benefits Paid time off, parental leave, 401(k) matching, and an employee recognition program Dental and health insurance, paid holidays, short‑ and long‑term disability, and pet insurance Early access to earned wages with Daily Pay, tuition reimbursement to help further your career, and adoption assistance #J-18808-Ljbffr UnityPoint Health