Customer Service Representative

Kase USA

Customer Service Representative

I’m partnering with a fast-growing company in the AI space that’s building advanced technology used by enterprises, educational institutions, and individuals worldwide. Their platform focuses on AI-driven text analysis, content integrity, and responsible AI usage , helping organizations ensure accuracy, transparency, and IP protection.

About the Role

We’re looking for a Customer Service Representative to join a high-impact Customer Success team supporting both B2B and B2C customers . This role will serve as the front line of support—helping users troubleshoot issues, better understand the platform, and ultimately drive a strong customer experience.

Key Responsibilities

Provide timely, professional support to both B2B and B2C customers
Help customers understand and effectively use AI-driven products and tools
Troubleshoot technical and account-related issues; escalate when needed
Gather customer feedback and share insights to improve product and experience
Track trends and customer activity using CRM tools (e.g., Salesforce)
Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales

What They’re Looking For

Customer-first mindset with strong problem-solving ability
Excellent written and verbal communication skills
Highly organized and able to manage multiple customer interactions
Comfortable learning new tools and technologies quickly
Interest in AI, technology, or education is a strong plus

Requirements

5+ years of experience in customer service or support (SaaS experience preferred)
Experience supporting both B2B and B2C customers
Familiarity with tools like Zendesk, Salesforce, or similar platforms
Ability to work independently and collaboratively
Strong troubleshooting and critical thinking skills
Fluent in English (additional languages a plus)
Able to commute to a NYC office (Flatiron area) 3x/week (Tues–Thurs)

Why This Role

Join a high-growth AI company in a cutting-edge space
Clear path for growth into Customer Success, Technical Support, or senior roles
Collaborative, fast-paced environment
Competitive compensation and benefits
Opportunity to work directly with innovative AI technology

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Customer Service Representative in New York, NY vacancy

Pharmacy Tech Support Call Center Representative (Home-Based)
$18 per hour
...Pharmacy Tech Support Call Center Representative (Home-Based) Remote Full-time $18.00/hr – $... ...therapies to the people who need them. We help customers gain insight and access to their... ...leading global provider of clinical research services, commercial insights and healthcare...
Suggested
Hourly pay
Full time
Contract work
Part time
Immediate start
Remote work
Work from home
Worldwide
Shift work
IQVIA
New York, NY
2 days ago
Call Center Representative
$16 - $20 per hour
...6.00/hr - $20.00/hr Premier Disability Services, LLC® is a full-service social security... ...Disability Services is looking for Call Center Representatives to join our growing Brooklyn Park, MN-... ..., and keep a detailed record of all customer interactions in our CRM database...
Suggested
Hourly pay
Full time
Temporary work
Work at office
Remote work
Monday to Friday
Flexible hours
Internet Brands
New York, NY
23 hours ago
Call Center Agent (ECW Experienced)
Qualifications Call center experience at least 1 year Medical office experience at least 1 year ECW experience at least 6 months Fast typist, at least 60 words per minute Access to reliable internet Personal Traits Patient Quick Smart Kind Responsive Nice to Have Spanish...
Suggested
Work at office
Monday to Friday
Flexible hours
Angel City VA
New York, NY
3 days ago
CALL CENTER REPRESENTATIVE
...About the job CALL CENTER REPRESENTATIVE Position: Call Center Representative Job Type: Remote... ...seeking a highly motivated and customer-focused individual to join our team as... ...customers and provide excellent customer service Listen to customers' needs and concerns...
Suggested
Permanent employment
Full time
Remote work
Flexible hours
Afternoon shift
Unidor
New York, NY
23 hours ago
Remote Call Center Agent - 3+ Years Experience
$19 per hour
...A global consultancy seeks a fully remote Call Center Agent to provide outstanding customer experience through phone, email, and webchat. Candidates must have a minimum of 3 years' experience in call centers. The role offers $19 per hour on a W2 contract basis with no...
Suggested
Hourly pay
Contract work
Remote work
Shift work
Scott Merrick LLP
New York, NY
1 day ago
Part-Time Healthcare Call Center Representative
...We are seeking a Part-Time Remote Healthcare Call Center Representative to join our team in Wisconsin (50) and all cities in WV. This role... ...offers flexibility and the opportunity to support healthcare services from the comfort of your home. Responsibilities Handling...
Part time
Remote work
Flexible hours
Black Women's Mental Health Institute
New York, NY
1 day ago
Call Center Representative
...Call Center Representative NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly... ...confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the...
Work at office
Remote work
2 days per week
New York City | Jobs
New York, NY
3 days ago
Remote Call Center Representative
$13 per hour
...Job Overview Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP... ..., protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected...
Hourly pay
Full time
Remote work
S3 Resupply LLC
New York, NY
2 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
New York, NY
3 days ago
Healthcare Call Center Representative - Bilingual Preferred
...Healthcare Call Center Representative - Bilingual Preferred VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting...
Work from home
VIllageCare of New York
New York, NY
1 day ago
VA Call Center Remote Customer Service Representative
$17 - $18.5 per hour
...VA Call Center Remote Customer Service Representative Remote Full-time position Location: Richmond, VA 23219 Salary Range: $17.00 - $18.50 per hour Vimo is hiring Remote Customer Service Representatives to join our teams. This role focuses on delivering an excellent customer...
Hourly pay
Full time
Seasonal work
Remote work
Work from home
GetInsured
New York, NY
2 days ago
Remote Call Center Representative
...Position Responsibilities Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete... ...resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious)...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
MCI
New York, NY
23 hours ago
TAMPA Medicare Call Center Rep
$19.24 per hour
...Medicare Call Center Rep (Inbound Contacts Representative 2) represents Humana by addressing... ...complex administrative / operational / customer support assignments. Performs calculations... ...with providing strong customer service, using effective communications skills...
Hourly pay
Temporary work
Apprenticeship
Work at office
Remote work
Work from home
Home office
Monday to Friday
Shift work
Weekend work
Humana
New York, NY
2 days ago
Call Agent, Bureau of Customer Support
$10k
...Call Agent, Bureau of Customer Support Part-time(25 hours/week) Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York City by providing a single...
Part time
Work at office
Work from home
2 days per week
New York City | Jobs
Long Island City, NY
4 days ago
Full Time Call Center Representative
$18.5 per hour
...not hire for these positions—we identify and validate them from customer-focused organizations directly. Overview Employer Industry:... ...transactions What Is Required (Qualifications) Minimum of 3 years of service-related experience in a call center environment Experience in a...
Hourly pay
Full time
Remote work
Flexible hours
Resonance CX Partners
New York, NY
3 days ago
Call Center Representative - Remote
$15 per hour
...About the job Call Center Representative - Remote We are looking to fill remote positions for our contact center. This position is sales... ...Requires basic computer knowledge, email and phone usage, with the ability to multitask tabs and note customer records. #J-18808-Ljbffr...
Hourly pay
Weekly pay
Remote work
Relocation package
Remote Career
New York, NY
23 hours ago
Call Center Agent - Kundenrckgewinnung (w/m/d)
Call Center Agent - Kundenrckgewinnung (w/m/d) Berlin Hey! Schn, dass du auf unserer Ausschreibung gelandet bist! Wir sind smava der Online-Kreditvergleich. Wir machen Kredite transparent, fair und gnstig. Mit ber 300.000 zufriedenen Kund*innen sind wir eines ...
Work at office
Home office
smava
New York, NY
23 hours ago
Dynamic Call Center Agent for Inbound & Outbound Support
...Milan Institute is seeking a motivated and customer-focused Call Center Agent. In this role, you will handle inbound and outbound calls... ...with inquiries, and resolve complaints while providing excellent service. The ideal candidate will have strong communication skills and...
Milan Institute
New York, NY
2 days ago
Remote NV-Licensed Call Center Rep Banking & Tech
...A financial services company is seeking a Remote Call Center Service Representative. This role involves assisting customers through inbound interactions and providing solutions to enhance their experience. Candidates must have a high school diploma and experience in customer...
Remote work
Work from home
Zions Bancorporation, N.A.
New York, NY
3 days ago
Bilingual Remote Call Center Agent Flexible Hours & Weekends
...A family-owned answering service is seeking Remote Answering Service Agents to work from home in the United States. The role involves answering calls, relaying messages, and providing excellent customer service. Candidates must have strong typing skills, be fluent in Spanish...
Weekly pay
Remote work
Work from home
Flexible hours
Weekend work
School Result
New York, NY
3 days ago
Remote Healthcare Call Center Representative
$16 per hour
...Remote Call Center Representative We are seeking individuals who are passionate about helping... ..., billing, claims, benefits & other services as mutually agreed. To learn more about... .... Actively listen to understand customers’ needs and answer their questions to include...
Hourly pay
Minimum wage
Currently hiring
Local area
Remote work
Flexible hours
3 days per week
Conduent
New York, NY
1 day ago
Disaster Relief Call Center Representative
...Disaster Relief Call Center Representative Join to apply for the Disaster Relief Call Center... ...HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional... ...requests. You will apply the latest customer service techniques and learn our account...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
Shift work
Night shift
Weekend work
Afternoon shift
Mass Markets
New York, NY
23 hours ago
Call Center Agent - Travel Benefits
$18 per hour
...these hours) Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and... ...individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their travel experience...
Minimum wage
Currently hiring
Local area
Remote work
Monday to Friday
Shift work
Conduent
New York, NY
3 days ago
Healthcare Call Center Agent
$16.5 per hour
...a team: This position is for an Inbound Provider & Member services representative With the goal of first call resolution, the CSR Agent will... ...experience: High School Diploma (or GED-) required 1 year previous customer service experience- Call Center Preferred Proficiency in...
Work at office
Remote work
Flexible hours
ReqRoute Inc
New York, NY
3 days ago
Remote Call Center Sales Rep - Bilingual (Spanish)
$17 per hour
...ResMed Inc is seeking remote, customer-focused callers to assist patients with their healthcare products. This full-time role allows you... ...calls, adhering to schedules, and providing excellent customer service while working independently. Employees with 30+ hours a week...
Hourly pay
Full time
Remote work
Work from home
ResMed
New York, NY
1 day ago
Remote Inbound Sales & Support Agent Flexible Hours
...A leading customer service provider in the United States is seeking a highly skilled Customer Service Representative. In this role, you will respond to inquiries, provide excellent customer service, and resolve customer complaints from the comfort of your home. Candidates...
Remote work
Flexible hours
Ezarly
New York, NY
1 day ago
Virtual Inboud Call Center Agent (Remote)
Virtual Inboud Call Center Agent (Remote) About the job Virtual Inboud Call Center Agent (Remote) Virtual Call Center Agent Job Responsibilities: Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility...
Remote work
HR Prospect LLC
New York, NY
5 days ago
Call Center Representative I
...Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company: BrandCoven Location: Remote (Work from Home) Job Type: Full-time/Part time BrandCoven is a leading marketing agency that specializes in helping businesses build...
Hourly pay
Full time
Part time
Remote work
Work from home
Flexible hours
Night shift
Day shift
Brandcoven
New York, NY
2 days ago
Part-Time Call Center Representative
$20 per hour
...Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming...
Part time
Local area
Remote work
Night shift
Weekend work
Afternoon shift
Lucky Lincoln Gaming, LLC
New York, NY
3 days ago
Call Center Representative
...We are seeking a reliable and customer-focused Remote Call Center Representative to join our team. In this role, you will handle inbound and/or outbound calls... ...with questions or concerns, provide product and service information, document interactions accurately, and maintain...
Remote work
ESR Inc
New York, NY
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!