Records Specialist - Registrar's Office

Records Specialist Registrar's Office

Full-Time

Primary Responsibilities

• Research and process outgoing official transcript requests
• Update student records with grade changes, Credit for Prior Learning (CPL) and exam scores
• Process permanent record updates (address, name change, citizenship, social security number)
• Evaluate college transcripts including domestic, military, and international transcripts
• Collaborate with academic departments regarding transfer equivalencies
• Build course articulations onto student's record
• Maintain data files in Ellucian Banner, Banner Document Management (BDM) and the Transfer Equivalency System (TES)
• Monitor multiple departmental email accounts
• Counsel and provide customer service to students, faculty, staff and the public via phone, email and walk-ins
• Maintain a comprehensive understanding of the Registrar's Office and university policies and procedures
• Provide administrative support as needed to Assistant Registrar for Transfer Articulation

Required Qualifications

• High school diploma or GED
• Knowledge of Microsoft Office Word, Excel and Access
• Demonstrated ability to learn different and new technologies
• Experience using email programs
• Excellent organizational skills and attention to detail
• Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner
• Excellent communication skills (verbal, written, and interpersonal)
• Work history emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts
• Demonstrated ability to handle multiple tasks with frequent interruptions
• Demonstrated ability to synthesize information to make independent decisions with minimal supervision
• Ability to interact effectively with faculty, staff, students and the public

Required Information & Deadline

Application Deadline: To ensure full consideration, application materials must be received by September 25, 2026. The position is available immediately and will remain open until filled. To Apply: Submit the following items:

• Letter of interest addressing position qualifications
• Current resume
• Names and contact information of three professional references may be asked for at a later date, if not submitted

Additional Information

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.

Southeast Missouri State University