Security Supervisor

Event Security Supervisor

Responsible for overseeing the safety and security of Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC) patrons, employees, and assets.

Essential Functions:

• Supervise the venue's security positions during designated shift(s)
• Update briefing/post materials for officers in a timely manner
• Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event-related situations.
• Conduct informative shift briefings with incoming/outgoing Officers & Supervisors
• Ensure all posts are safe, in order & clean
• Have full knowledge of the venue's layout and Security Systems
• Conduct periodic post checks & correct performance issues
• Train staff in basic guest service & security skills and be capable of performing duties at all posts
• Provide leadership & guidance to staff. Serve as mentor/coach to Security Team
• Exhibit leadership qualities, motivate staff and lead by example
• Conduct and investigate venue security requests
• Resolve escalated issues, provide appropriate warnings and complete ejections if necessary
• Have full knowledge of the venue's emergency procedures
• Ensure staff enforcement & guest compliance of venue's Event Policies at all times
• Provide direction to security staff and ensure event requirements are met
• Know and uphold the Security Dept's Prime Directives, most importantly our mission to take reasonable steps to protect the safety & security of our venue's guests, employees and assets with respect towards everyone's dignity and legal rights
• Work closely with Security Director and Manager(s)

Experience/Training:

License/Certificate: California Issued Guard Card

A minimum education level of High School Diploma or equivalency

2-4 years of Supervisory level experience (preferred)

Ability to effectively perform in crises and work under pressure without loss of composure

Ability to memorize, recollect and quickly retrieve relevant information

Willingness to accept additional responsibility and assignments

Ability to maintain good work relationships with all employees & management staff

Ability to interact effectively & calmly with angry or emotional guests, etc.. during intensely aggravated situations

Ability to represent the Security Dept. and the Venue's in an exemplary manner

Minimum education of high school diploma or its equivalency

0 - 2+ years in a sports and entertainment venue preferred

Must be able to work in a fast paced environment

Understand the rule of law and relevant penal codes

Ability to acquire a California Guard Card at your own expense. This is required before an Officer can work and be scheduled.

Physical and Environmental Requirements:

Ability to stand on hard surfaces and walk for long periods of time

Ability to climb up and down stairs throughout the shift

Ability to work in changing temperatures, inside the arena and outdoors

Available 80% of events (Arena which may include HOLIDAYS) a month which can include 4 days a week, including Friday and All-day Saturdays and Sundays. Report to work no later than 5:00PM during the week working until the end of each shift, possibly 11:00PM-12:00AM

Applicants must be available to work evenings and weekends, as well as some Holidays. This is an event related position. Schedules will vary based on the needs of the venue. Must be flexible.