OEM Account Manager, Service

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance

Position Summary

The OEM Account Manager, Service is responsible for supporting existing OEM programs that leverage CDK's Service Lane Tool suite including Fixed Operations Suite, CDK Service, ServiceView, Connected Vehicle, and other custom integrations for automotive dealers. This includes strong partnership with both our internal teams and external clients and managing ongoing program execution. This role is also responsible for overseeing the success of 3rd party managed programs for assigned accounts.


This role provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM service program success including collaboration with baseline sales, customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK's priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results.

A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines, and budgets, and demonstrates a strong mastery of CDK processes and practices.

Position Responsibilities:

Client Management

• Manage business relationship and program service delivery tied to the agreed upon statement of work
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
• In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
• Facilitate presentment, communication, and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
• Helps in the negotiation of project resources, deliverables and cost
• Identifies new OEM business opportunities, facilitates executive level engagements and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth across assigned territories.

CDK Operations

• Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.
• Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
• Service: works with internal teams to develop, implement and maintain processes and program service levels
• Identify, cultivate, and close new strategic opportunities within the existing customer base by understanding dealership workflows, uncovering unmet needs, and aligning the Service Lane Tool's capabilities to deliver measurable value.
• Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams
• Manage contract renewals for assigned programs
• Assists with OEM Guidebooks for Field Sales

Program Management

• Product: partner with product & technology teams for new feature development and prioritization and defect fixes
• SOW: manage new SOW and CR development, internal approvals, and execution
• Contractual obligations: ensure CDK compliance with client technical requirements
• Training: collaborate with product owners and functional teams for installation and ongoing support as new features released
• Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
• Performance: provides program dashboards that provide quick, clear visibility of program status and performance

Qualifications:

• 5+ years external automotive client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
• Experience working with Auto Manufacturer dealer retail programs
• 5-10 years software project, program, and/or engagement management
• Expert in automotive retail solutions and workflows
• Hands on ability to navigate complex business environments to resolve customer requests and requirements
• Strong communication, presentation, and organization skills
• Excellent analytical skills including the ability to model scenarios and manage to financial
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions, risks and opportunities
• Travel for in-person client meetings, team meetings and other ad-hoc requests

Preferred:

• Knowledgeable on CDK applications
• PMP or other industry certification a plus
• Bachelor's or equivalent experience

Compensation: $117,000 - $130,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.


CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.