Bilingual Patient Enrollment Specialist and Support Staff

Job Description

Job Description

Benefits:

• 403(b) with employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey.

What You'll Do

• Welcome and register new patients in our electronic health record (EHR) system
• Schedule appointments and assist with patient follow-up
• Verify insurance information and help patients understand coverage options
• Assist eligible patients with insurance enrollment and the Sliding Fee Discount Program
• Enroll patients in the patient portal
• Answer phones, return voicemails, and respond to emails in a timely manner
• Coordinate referrals, specialty appointments, lab visits, and imaging services
• Provide interpretation services as needed
• Connect patients with transportation, social services, and community resources
• Screen patients for Social Determinants of Health (SDOH) as appropriate
• Maintain accurate documentation and patient confidentiality
• Deliver exceptional customer service to patients, families, and visitors

Qualifications

• Fluent in Spanish and English (required)
• High school diploma or equivalent
• Strong communication and customer service skills
• Computer proficiency; EHR experience preferred
• Ability to multitask in a fast-paced healthcare environment
• Current driver's license (PA, DE, or MD)

Why Join LCH?
At LCH, you'll make a meaningful impact every day by helping patients navigate healthcare and access the services they need. Join a mission-driven team dedicated to improving the health and well-being of our community.