Beneficiary Service Representative - 2nd shift

Beneficiary Service Representative - 2nd shift Location: Aurora, IL, United States Job ID: 16976 Date Posted: Feb 8, 2026 Job Description Get Involved! Samaritan's Purse is seeking a Beneficiary Service Representative to join our team in Aurora, IL . You can be a part of a highly professional North American Disaster Relief team. In this role, you will communicate with beneficiaries within the United States. You will answer incoming calls, respond to emails and assist with processing incoming beneficiary applications. You will work closely with Beneficiary Service Coordinators to ensure the highest level of support and assistance for those impacted by disaster. Come and use your gifts daily to advance the Gospel!

• *Bilingual in English and Spanish preferred
• * This is a 2nd shift position. The hours are 11:30 AM - 8:00 PM

A day in the life of a Beneficiary Service Representative: At Samaritan's Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. In the role of Beneficiary Service Representative , you will have the opportunity to: Maintain your personal relationship with Jesus Christ and be an effective witness for Him. Take inbound/makes outbound phone calls to serve homeowners affected by disaster and needing assistance with rebuilding their homes. Investigate requests and documents services requested based on candidates need, eligibility and other program criteria. Recommends potential recipients for consideration to the U.S. Rebuild Beneficiary Services team. Communicate and ministers to homeowners, keeping them informed during the application process and assisting in their requests. Maintain a thorough knowledge of the ministry and supports phone calls for other departments and areas as needed. Associates degree (A.A.) or equivalent from two-year college or technical school; and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience Intermediate technology skills. Ability to analyze, organize and prioritize work while meeting multiple deadlines. Highly effective communication and written skills. Ability to identify with and understand another persons experience or point of view. Ability to accurately prepare and maintain documents, records, files, and reports. Ability to recognize, analyze, and solve problems. Skilled in managing ones own time. Twelve credit hours of college-level Biblical Studies preferred, not required Job Location: Aurora, IL Type: Full-time Flexible Spending Account (FSA) Long-term and Short-term disability insurance Paid Family Medical Leave Term Life Insurance 401(k) retirement savings plan 10 paid holidays 12 vacation/personal days #J-18808-Ljbffr Samaritan's Purse