Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to join our team in Visalia, California in a contract role with the potential to become permanent. This opportunity is well suited for an early-career IT specialist who wants to expand technical support and networking skills while working alongside an experienced senior team member. The person in this position will provide hands-on user support, help maintain core IT systems, and contribute to a reliable day-to-day technology environment.

Responsibilities:
• Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization.
• Troubleshoot user access problems, reset permissions, and support account administration within Active Directory.
• Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees.
• Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing.
• Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training.
• Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly.
• Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements.
• Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction.• 3+ years of hands-on experience in help desk, desktop support, or an entry-level IT support environment.
• Working knowledge of Active Directory, including user account support and access-related administration.
• Ability to diagnose and resolve common hardware, software, and connectivity issues in a timely manner.
• Familiarity with desktop operating systems, standard office applications, and endpoint device setup.
• Strong communication skills with the ability to assist users clearly and professionally.
• Willingness to learn from experienced technical staff and grow within an entry-level IT or network support role.
• Ability to manage multiple support requests while staying organized and responsive.