Order Management Lead

Pinetops, North Carolina, United States of America Pay information not provided At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Your role and responsibilities Manage internal and external customer service activities, including technical support, order, and payment-related assistance, and claims management. Coordinate daily with relevant functions to ensure complete case ownership and increase customer satisfaction. Analyze statistics, forecast, pace, and collect relevant information to take appropriate actions to improve process efficiency. Manage the resolution of customer issues such as order, technical, and payment-related issues. Lead post‑sales and customer claims management and ensure issues in factories are addressed. Provide appropriate solutions for customer requests and oversee coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc. Ensure documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems within your area of responsibility. Qualifications for the role Bachelor’s degree in business, engineering, or related field and 5+ years of relevant experience. SAP experience required. 1–2 years of leadership or supervisory experience. Proven experience in a customer service–focused role. Must already have a work authorization that would permit them to work for ABB in the US. Why ABB? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Equal Employment Opportunity statement ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex, marital status, citizenship, age, race, ethnicity, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. Protected Veterans and Individuals with Disabilities may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to US‑View email address on click.appcast.io . Resumes and applications will not be accepted in this manner. #J-18808-Ljbffr