Customer Service Coordinator I

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

Type: Contract

Location: Tarboro, NC

Candidates must be able to commute and work onsite in Tarboro, NC.

Pay Rate: Based on experience

Work Hours: Monday-Friday, 8:00 AM - 5:00 PM

Education: High school diploma or equivalent

Are you passionate about delivering exceptional customer service in a fast-paced environment? Our Fortune 500 client is seeking a Customer Service Coordinator I to serve as the primary point of contact for customers while supporting order management, case resolution, and cross-functional collaboration. This role is ideal for a customer-focused professional who thrives on solving problems, building relationships, and ensuring an outstanding customer experience.

• Serve as the first point of contact for customer inquiries via phone and email.
• Process high volumes of customer orders accurately and efficiently.
• Manage customer cases and order inquiries using Salesforce.com.
• Coordinate with Sales, Accounting, Product Management, Manufacturing, Distribution, Marketing, Quality, and other internal teams to resolve customer requests.
• Provide customers with information regarding product availability, pricing, shipping, inventory, and technical inquiries.
• Resolve routine customer issues independently while maintaining a high level of customer satisfaction.
• Assist with customer complaint follow-up and resolution.
• Maintain accurate customer account information, including payment, shipping, and freight details.
• Ensure timely follow-up on all customer inquiries and requests.
• Participate in ongoing product and technical training.

Qualifications

• 2+ years of customer service or commercial support experience.
• Strong customer service, communication, and problem-solving skills.
• Experience handling high call, email, and order volumes in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, Outlook, and web-based applications.
• Typing speed of approximately 50 WPM.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Ability to meet or exceed departmental performance metrics.
• Reliable attendance and a strong work ethic.

• Experience in the Life Sciences industry or a related field.
• Experience with PeopleSoft Order Management or similar ERP systems.
• Experience using Salesforce.com for customer case management.
• Previous call center or high-volume customer support experience.

• Positive, professional, and customer-focused attitude.
• Strong interpersonal and relationship-building skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Adaptable and comfortable working in a rapidly changing environment.
• Dependable, reliable, and committed to delivering exceptional customer service.

• No third-party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.