Assistant Housekeeping Manager

Assistant Housekeeping Manager

The Four Seasons Resort Lāna'i is looking for an Assistant Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

• Supervise and lead Housekeeping staff across guest rooms, public areas, and designated spaces by interviewing, training, mentoring, and coaching team members to consistently meet Forbes Five-Star and Five-Diamond standards
• Conduct performance evaluations, administer corrective action when necessary, and ensure accurate daily labor reporting and timely bi-weekly payroll submission
• Maintain clear communication and provide prompt follow-up on operational issues, guest requests, and special requirements
• Schedule staff and coordinate daily assignments, overseeing the smooth start and execution of each shift
• Monitor team performance to ensure productivity goals, quality standards, and guest expectations are consistently achieved
• Perform daily inspections of guest rooms, public areas, and Sensei Wellness spaces to uphold the highest luxury and operational standards
• Handle guest complaints and requests with professionalism, discretion, and attention to detail, accommodating special requests whenever possible
• Interact with guests in person and by phone while consistently upholding Four Seasons benchmark service standards
• Take proactive measures to ensure the safety, security, and well-being of guests and employees
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts
• Minimum 2 years of supervisory experience in Housekeeping within a hotel or resort environment preferred

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Salary Range: $75k – 79k
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.