Retail Operations & eCommerce Specialist

Job Description

Job Title: Operations Specialist

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Company Overview

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The Allan Sullivan Company sets the standard of excellence for professional selling organizations in the CPG trade. Built on the idea that the sales team that will win in the market of tomorrow is the one that can best merge top sales talent and robust analytical technologies to accelerate turning insights into action, we are intimately involved with our client’s business priorities and strategies in a collaborative manner. We deploy cutting edge technology to bring world class service levels to emerging and mid-tier business that would otherwise be economically unattainable, and we provide a disciplined, methodical growth plan to our client’s product portfolio at all points of consumer engagement.

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The Allan Sullivan Company is not for everyone – we choose our partners and employees carefully. We pursue excellence in everything we do by focusing on clear standards, personal ownership, and delivering value to our clients and retail partners. We invest in developing our people and creating opportunities for long-term growth, and those who embrace our culture of being  Happy ,  Hungry ,  Humble ,  Smart , and a  Warrior will find a team committed to their development and success.

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Position Summary

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The Operations Specialist is an entry-level, developmental role that supports the daily execution of client and retail operations. This position is designed for an organized, detail-oriented individual who wants to build foundational experience in supply chain coordination, item and vendor maintenance, purchase order tracking, replenishment support, deduction management, reporting, and process documentation. Working alongside operations, sales, and ecommerce - the Operations Specialist helps ensure information is accurate, deadlines are met, exceptions are resolved, and stakeholders receive timely updates. The first 90 days provide structured onboarding in company systems, processes, customers, retailer requirements, and operating standards.

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• Learn  T A S C fundamentals , including systems, processes, customers, retailers, distributors, and supply chain workflows.
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• Build proficiency in item setup, vendor maintenance, purchase order management, replenishment support, deduction research, and operational reporting.
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• Develop strong analytical, organizational, documentation, and stakeholder communication skills.
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• Receive hands-on coaching, focused training, and regular feedback.
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• Establish dependable working habits, disciplined follow-through, and ownership of assigned responsibilities.
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Successful onboarding prepares the Operations Specialist to independently manage recurring operational responsibilities, identify exceptions, escalate risks, and contribute to continuous process improvement. This role is designed as a launching pad into future opportunities in client operations, replenishment, supply chain, order management, inventory management, deductions, data analytics, and operational leadership.

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Key Responsibilities

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• Maintain item, SKU, vendor, and customer data across retailer, distributor, client, and internal systems, including new item setup, new vendor setup, changes, validations, and supporting documentation.
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• Support purchase order and order management by monitoring open orders, tracking confirmations and shipments, identifying cuts or delays, and communicating exceptions through resolution.
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• Assist with replenishment and inventory reporting by reviewing forecasts, on-hand inventory, weeks of supply, in-stock performance, service levels, and potential out-of-stock or overstock risks.
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• Research and manage deductions by validating claims, gathering documentation, submitting disputes when appropriate, maintaining status trackers, and providing recurring updates.
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• Build, distribute, and maintain operational reports, dashboards, trackers, and performance summaries , both automated and manual, to support timely decisions and stakeholder visibility.
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• Monitor operational compliance and data accuracy by completing routine audits, reconciling discrepancies, and following established controls and retailer requirements.
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• Coordinate issue resolution with internal teams, clients, retailers, suppliers, warehouses, carriers, and distributors while maintaining clear documentation and follow-through.
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• Maintain standard operating procedures, process maps, checklists, and shared files so recurring work is complete, consistent, and accessible.
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• Support forecasting and fulfillment routines by collecting inputs, updating trackers, documenting assumptions, and escalating material variances or supply risks.
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• Execute recurring operational calendars and deadlines , including item maintenance, order reviews, inventory reporting, deduction follow-up, and retailer or distributor requests.
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• Identify process gaps and improvement opportunities and assist with projects that improve accuracy, efficiency, visibility, and client service.
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• Provide concise operational updates that clearly communicate status, risks, root causes, ownership, and next steps.
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• Update and maintain eCommerce product content  by managing descriptions, attributes, images, specifications, and pricing across sales channels; ensuring accuracy and compliance with retailer standards; and supporting new product launches and inventory updates.
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• Monitor product content quality and performance by tracking content scores and completeness metrics, identifying gaps or compliance issues, generating recurring performance reports, and coordinating with teams to resolve content deficiencies.
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Qualifications

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• Bachelor's degree in Business is preferred but not required - Marketing, operations, analytics, and/or related fields.
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• Relevant experience in retail industry supporting suppliers is a plus.
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• Strong attention to detail and organizational skills.
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• Proficiency in Microsoft suite of products including- Outlook, Excel, PowerPoint, Teams, and Co-pilot.
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• Comfortable working with data and analytical reporting.
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• Basic usage of AI tools (generative AI or analytics assistants) in practical, everyday work settings to support analysis, research, and productivity.
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• Effective communication skills, presentation skills, and ablity to work in a collaborative environment.
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• Demonstrates initiative, curiosity, and willingness to learn.
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• Ability to work  both onsite in the TASC office and remotely with flexibility based on requirements and business needs. 
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• Limited travel to support business including: client meetings, retailer HQ/store visits, industry events, and periodic visits to other company sites up to 35% of the time.
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If you believe you have the skills and experience to excel in this role, then we encourage you to apply and become part of our dedicated team at The Allan Sullivan Company.