Veterinary Receptionist/Customer Service Representative

Veterinary Receptionist/Customer Service RepresentativeCleveland, OHBelvoir Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $15 - $17 per hour, for each hour workedThis is a full-time position, with availability needed Tuesday-Friday, with rotating Saturdays.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist experience requiredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Avimark, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose us?Belvoir Pet Hospital is a busy, five-doctor practice offering the highest quality of medicine small animals in our community. We are proudly AAHA-accredited. We deeply value serving our clientele, and in some families we have cared for several generations of clients and their beloved pets. We have numerous fully utilized CVTs, a proactive Hospital Manager, and a fantastic support staff team, and we're well equipped with excellent medical technology. Our primary services are comprehensive, including everything from general wellness and preventative care to advanced dentistry and surgery. We have a great location off Mayfield Road, about nine miles from downtown Cleveland, and are eager to welcome a new team member to our high-caliber team.If you are interested in becoming part of a team that prioritizes growth and high quality medicine, we encourage you to APPLY TODAY!