Front Desk Staff (FT) - Berkeley Ironworks

Front Desk Staff

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Berkeley Ironworks is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a full time position, working 30 or more hours per week.

Job duties include but are not limited to:

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Flexible availability, including evenings and weekends (no exceptions)
• Passion for climbing and knowledge of climbing terminology and safety practices
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Current CPR and First Aid certification is a plus

Compensation Starting Pay is $21.00/hour. This is a full-time position, working 30 or more hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure. Benefits

• Health Insurance Choose from two Kaiser Permanente plans:
• 90% employer-paid coverage for employees and 70% for dependents of Kaiser's top-tier, no-deductible, low-copay plan
• 100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser plan
• Dental Insurance 80% employer-paid coverage for employees and 65% for dependents
• Vision Plan - 100% employer-paid coverage for employees and 70% for dependents
• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Mental Health Services - Access to Modern Health and Calm
• 401(k) Retirement Plan Employer match available
• Paid Time Off Vacation and sick leave provided
• Free Gym Membership Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friend
• Guest Passes - Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employee
• Pro Deals & Staff Discounts Discounts on gear purchased at our gyms and industry pro deals
• Flexible Work Schedule Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.