Front Desk Medical Receptionist

Job Description

Job Description

POSITION SUMMARY

The Medical Receptionist is responsible for greeting and checking in patients, verifying demographics, updating insurance information, collecting copayments, and managing check-out procedures. This role also includes scheduling appointments, verifying insurance eligibility and authorizations, answering and routing calls professionally, and maintaining a clean and welcoming reception area. The Medical Receptionist/Medical Assistant supports overall practice operations by performing various clerical tasks and must demonstrate exceptional customer service, strong organizational skills, attention to detail, and effective communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients and visitors in a professional, friendly, and hospitable manner
• Check patients in and out, verify patient demographics, collect copayments, and update insurance information as needed
• Answer, screen, and route incoming telephone calls with professionalism and courtesy
• Respond to routine inquiries in a courteous and professional manner, forwarding complex or specialized questions to the appropriate personnel
• Schedule follow-up appointments promptly and accurately, ensuring continuity of patient care and proper documentation in schedule system
• Audit scheduled appointments for accuracy and completeness
• Verify commercial insurance eligibility and benefits accurately
• Process authorizations for HMO and Medicare office visits
• Maintain a clean and organized waiting area, ensuring magazines and water supplies are stocked
• Perform a variety of other clerical and reception duties, including filing, data entry, scanning, and other administrative tasks to support daily office operations
• Required to travel to Walnut Creek and Castro Valley office locations as needed

QUALIFICATIONS REQUIRED (EDUCATION, EXPERIENCE AND SKILLS)

• High school diploma or general education degree (GED)
• Experience working in a medical office (e.g., Medical Office Administrative Assistant or Medical Assistant certification) highly desirable
• Prior HMO and PPO insurance verification experience
• Exceptional customer service skills with an outgoing and professional demeanor
• Strong phone etiquette and communication skills
• Highly effective interpersonal, verbal, and written communication abilities
• Demonstrated commitment to providing excellent service to all patients
• Strong organizational skills with the ability to prioritize and multitask effectively
• Ability to remain patient and composed in a high-volume, fast-paced environment
• Proven ability to work collaboratively as part of a team
• Minimum typing speed of 40 words per minute
• Valid California Driver License and active auto insurance

PREFERRED

• Working knowledge of Electronic Medical Record (EMR) systems preferred.
• Previous Workers’ Compensation experience.
• Bilingual in Spanish.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
• While performing the duties of this position, the employee is regularly required to communicate clearly and effectively, both verbally and in writing, with patients, staff, and vendors.
• The employee is frequently required to use hands and fingers to handle, feel, type, and operate computers, telephones, and other standard office and medical administrative equipment.
• The employee is primarily required to sit for extended periods; occasional standing, walking, and reaching with hands and arms may be necessary.
• The employee may occasionally be required to stoop, kneel, or bend to retrieve files, supplies, or office equipment.
• The employee must occasionally lift and/or move up to 20–25 pounds (e.g., files, supply boxes, or office equipment).
• Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus for computer work and reviewing documents.
• The noise level in the work environment is generally moderate, consistent with a standard office or clinic setting, and tasks are often performed in close proximity to other staff.

Pain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.

Company Description

Pain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.