Patient services representative

Role Overview We are seeking a dedicated and organized Patient Services Representative II to serve as the welcoming first point of contact for patients entering our outpatient medical facility. In this vital administrative role, you will ensure a smooth, efficient, and compassionate experience for patients and their families. Please note: This role is focused exclusively on administrative and front-desk support within an outpatient setting and does not involve inpatient or direct clinical care functions. Key Responsibilities Patient Intake & Greeting: Warmly greet and check in patients upon arrival, facilitating the completion of necessary intake forms. Data Management: Verify and meticulously update patient demographic and health insurance information within the Electronic Health Record (EHR) system. Scheduling & Coordination: Schedule patient appointments, manage front-desk phone lines, and confirm medical authorizations. Financial Transactions: Process and collect payments for healthcare services and patient billing. Administrative Support: Execute general clerical workflows, maintain accurate medical documentation, and ensure both routine and high-priority tasks are completed within departmental time frames. Communication: Communicate professionally and clearly with patients, families, healthcare providers, and internal staff. Workspace Maintenance: Maintain a clean, safe, and highly organized reception and workspace area. Compliance: Adhere strictly to organizational policies, regulatory requirements, and all Protected Health Information (PHI) privacy standards. Required Qualifications Education: High School Diploma or equivalent education/experience. Experience: 1+ year of recent, relevant experience in patient services, medical registration, front desk operations, or medical office support. Technical Skills: * Proficiency in Microsoft Office Suite (Word, Excel, and Outlook). Hands-on experience navigating and updating Electronic Health Records (EHR). Industry Knowledge: Basic understanding of insurance policies, billing procedures, intake workflows, and medical authorizations. Soft Skills: * Exceptional ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced, high-interruption environment. Demonstrated capability to maintain strict confidentiality.

salary: $23.17 - $23.18 per hour
shift: First
work hours: 12 PM - 5 PM
education: High School

Responsibilities

Patient Intake & Greeting: Warmly greet and check in patients upon arrival, facilitating the completion of necessary intake forms.
Data Management: Verify and meticulously update patient demographic and health insurance information within the Electronic Health Record (EHR) system.
Scheduling & Coordination: Schedule patient appointments, manage front-desk phone lines, and confirm medical authorizations.
Financial Transactions: Process and collect payments for healthcare services and patient billing.
Administrative Support: Execute general clerical workflows, maintain accurate medical documentation, and ensure both routine and high-priority tasks are completed within departmental time frames.
Communication: Communicate professionally and clearly with patients, families, healthcare providers, and internal staff.
Workspace Maintenance: Maintain a clean, safe, and highly organized reception and workspace area.
Compliance: Adhere strictly to organizational policies, regulatory requirements, and all Protected Health Information (PHI) privacy standards.

Skills

• patient services
• registration
• front desk

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.