Patient Access Representative

Employment Duration: 3 months Work Schedule:

• Tuesday: 11:00 a.m. – 11:30 p.m.
• Thursday: 11:00 a.m. – 11:30 p.m.
• Friday: 11:00 a.m. – 11:30 p.m.

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting patients, verifying patient identity, checking in and registering patients, and coordinating escort upon arrival for services and/or after nurse triage. Responsibilities include collecting demographic and financial information, accurately entering information into hospital systems, and collecting and posting payments as appropriate. This role requires excellent customer service, professionalism, and effective use of multiple hospital information systems to communicate with patients, visitors, and staff while responding to inquiries. The incumbent is expected to comply with Medical Center policies and procedures and contribute to a positive patient experience by fostering teamwork, respect, cultural sensitivity, and effective communication throughout the organization. Key Responsibilities: * Greet patients upon arrival to the Emergency Department via walk-in or ambulance. * Complete patient check-in and registration for inpatient and outpatient services, including required regulatory documentation.

• Provide information and respond to patient and family inquiries.
• Interview patients to verify demographic and insurance information.
• Document required registration information and verify insurance eligibility.
• Complete registration and admission processing for Emergency Department and

Birth Center patients requiring admission.

• Maintain and update the Emergency Department on-call board.
• Verify patient identity using required patient identifiers and follow Red

Flag protocols.

• Document patients' and approved visitors' preferred language.
• Coordinate communication among patients, families, visitors, physicians, and

Medical Center departments.

• Collaborate with Central Patient Placement on bed assignments.
• Assist in training new staff members.
• Coordinate access to additional patient and family resources, including

patient relations, spiritual care, social work, and community services.

• Distribute available patient and visitor amenities when appropriate.
• Confirm patient copay and deductible amounts and make reasonable collection

attempts.

• Coordinate interpreter services and facilitate language assistance resources.
• Assist with activation of emergency response teams through established

communication systems.

• Maintain access to required hospital systems and insurance portals.
• Answer incoming Emergency Department telephone calls and coordinate patient

transport as needed. * Help maintain clean, organized, and presentable patient waiting areas in accordance with infection control policies. * Demonstrate service excellence by adhering to UCSF Medical Center standards for professionalism, communication, teamwork, respect, integrity, diversity, and excellence. * Protect patient privacy and maintain confidentiality of protected health information.

• Follow all applicable safety and infection control policies and procedures.
• Respond appropriately during emergency situations and disaster procedures.
• Work flexible schedules, including weekends, holidays, overtime, and

alternate shifts as operational needs require.

• Meet departmental productivity and accuracy standards.
• Perform additional duties and special projects as assigned by the supervisor.
• Uphold departmental dress standards and appropriate identification.
• Help mitigate difficult patient, family, or visitor situations in

coordination with Security and Hospital Supervisors. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values [ In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here [ Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: [