Business Analyst

Job Title

Responsibilities

Test new builds, programming changes, design modifications, and changes to database structure for funds systems/applications.

Create process flows that map current procedures and workflows.

Create and update workflow and procedure manuals.

Provide technical training and on-going support for system processes and policy-based procedures.

Attend meetings and daily communication sessions to keep abreast of project objectives, process workflows and progress of business concepts.

Assist in maintaining and tracking the progress of the team's work in an enterprise application.

Provide backup to the Senior Manager, Business Analyst and support for outstanding projects.

Design and compile ad hoc reports based upon the emerging needs of the business.

Work with Child Care Fund (CCF) and Child Care Corporation (CCC) team members and SSD staff to provide guidance and support on related tasks.

Establish and maintain effective working relationships with employees, Funds, and vendors.

Communicate effectively and collaboratively with internal staff, leadership, and external customers in a professional manner.

Perform special projects and assignments as directed by management.

Qualifications

Bachelor's Degree in a Computer Science related field or equivalent combination of education and experience.

Minimum of two (2) years of Business Analyst experience including gathering and composing business requirements documents preferred.

Experience with web-based applications and CRM technology with knowledge of Business Intelligence tools e.g., QlikView desired.

Intermediate level of Microsoft Office/Suite applications (Excel, Access, Word, PowerPoint, Outlook, etc.). Advanced level in Excel and Access applications preferred.

Excellent interpersonal and communication skills – oral, written and listening.

Knowledge of Microsoft Dynamics or Salesforce CRM, Azure DevOps Services.

Knowledge of Business Intelligence tools e.g., QlikView desirable.

Knowledge of SQL is desirable

Understanding of conditional logic to compose data queries, analysis and reports, and gain a thorough understanding of data output and potential business implications.