Insurance Customer Service Representative

Job Description

Job Description

ALFA Insurance - Doug Blevins Agency & Associates is a Hall OF Fame inducted, top-producing, award-winning agency located in Loganville, GA, dedicated to providing excellent insurance service and dominating our local community with a positive impact. We pride ourselves on doing things "a better way," building a winning culture that focuses on exceptional service and community involvement.

We are proud to have recently been voted Best Insurance Agency in Georgia AND Best in Walton County. We are also only the 2nd agency in Georgia ever inducted into the Alfa Hall of Fame since 1946.

We are seeking an Insurance Customer Service Professional who thrives in a customer-focused environment. This role is ideal for someone who values culture, growth, and the opportunity to make a meaningful impact every day. You will enjoy a competitive base salary based on experience, plus profit sharing, agency-sponsored trips, and world-class insurance coaching and mentorship. Candidates can make between $36,000 and $45,000 per year, with salary increase and incentives for potential for top performers.

Annual Base Salary Based on Experience

Paid Time Off (PTO) with increases after Year 2 and Year 3

Telehealth Benefits

Major Holidays Off

Hands on Training

Mon-Fri Schedule

Evenings Off

Weekends Off

Agency-Sponsored Leisure Trip (2nd Year Agency Trip)

World-Class Insurance Coaching and Mentors

Community Involvement

Tremendous Office Culture and Winning Atmosphere

Career Growth Opportunities

• Handle all inbound calls with professionalism and genuine care for every policyholder.
• Communicate with policyholders via phone, text, and email, always ensuring top-notch service.
• Build and maintain strong relationships with policyholders and their families.
• Complete administrative and agency tasks efficiently and accurately.
• Schedule appointments for policyholders and manage calendars.
• Assist policyholders with all of their needs, consistently exceeding their expectations.

• Active Property and Casualty License. Licensing Assistance Available.
• Prior experience in the insurance industry is preferred but hiring for attitude.
• Positive, empathetic attitude with a personable approach.
• High moral standards and ethical values.
• Coachable, driven, and motivated to grow within a high-performance team environment.
• Excellent communication and interpersonal skills.
• Must have the ability to multi-task.
• Proficiency in English required for client communication and written reporting.