Service Technician - American Trailer Sales

Job Description

Job Description

Location: Boise, Idaho
FLSA Classification: Non-Exempt (Hourly)
Reports To: Service Manager

At American Trailer Sales, we believe in delivering exceptional customer service while providing quality trailers, parts, and service solutions to our customers throughout the Boise area and beyond. Our team takes pride in helping customers keep their trailers safe, reliable, and road-ready.

We are looking for a motivated Service Technician with strong mechanical skills and a customer-focused attitude to join our growing team. If you enjoy troubleshooting, repairing equipment, working with your hands, and helping customers, we'd love to hear from you.

We value our employees and offer a competitive benefits package, including:

• Medical, dental, and vision insurance options
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Paid Time Off (PTO) beginning on day one
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance
• Paid holidays
• Paid bereavement leave
• Opportunities for training and professional development

The Service Technician performs routine maintenance, inspections, diagnostics, and repairs on a variety of trailers. This role is responsible for identifying mechanical and electrical issues, completing repairs accurately and efficiently, and ensuring all work meets safety and quality standards.

• Troubleshoot and diagnose trailer repair needs based on customer concerns and inspections.
• Provide repair recommendations and assist with preparing estimates.
• Perform preventative maintenance and routine service on brakes, tires, bearings, suspension, lighting, wiring, couplers, jacks, and related trailer systems.
• Install accessories, upgrades, and modifications on new and used trailers.
• Ensure all repairs meet manufacturer specifications and applicable safety standards.
• Communicate repair status and recommendations to customers in a professional manner.
• Complete work orders accurately and maintain service records.
• Test trailers and repairs as needed to verify proper operation and quality of workmanship.
• Follow all company safety policies and OSHA, EPA, and DOT regulations.
• Receive, unload, and organize trailer and parts deliveries.
• Assemble, inspect, test, and prepare new trailer inventory for sale.
• Maintain a clean, safe, and organized work area.
• Assist other technicians and departments as needed.
• Perform additional duties as assigned.

• Ability to work flexible schedules, including occasional weekends and overtime as business needs require.
• Regular work performed outdoors in varying weather conditions.
• Frequent bending, lifting, kneeling, standing, and working around trailers and equipment.
• Ability to safely lift and move equipment, parts, and materials.
• Use of personal protective equipment (PPE) as required.

• High school diploma, GED, or equivalent experience required.
• Mechanical repair experience required; trailer service and repair experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Experience using hand tools, power tools, and shop equipment.
• Welding and fabrication experience is preferred.
• Ability to read and understand repair instructions, service documentation, and technical information.
• Valid driver's license with an acceptable driving record.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Self-motivated with a strong work ethic and positive attitude.

At American Trailer Sales, we understand that our people are the key to our success. We provide a supportive work environment, opportunities to learn and grow, and the chance to be part of a team that values quality, integrity, and customer satisfaction.

American Trailer Sales is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.