Technical Support Coordinator

Summary: The QTI Group is partnering with our Middleton-based client to hire a Technical Support Coordinator. In this role, you'll coordinate service requests, communicate with field technicians and customers, and ensure technical support issues are resolved efficiently and on schedule.


This is a full-time, temporary position with an immediate start. The schedule is Monday through Friday, 3:00 pm-11:30 pm. Please note that there will be a one-day orientation conducted on first shift.

The pay rate is $21/hour.


This assignment is expected to continue through December 31, 2026, with the opportunity for contract extension or conversion to a permanent position.


This role is 100% onsite and is not eligible for remote work.


The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while providing excellent customer service. Apply online today to be considered!

Responsibilities:Receive inbound calls from the service queue regarding service request status or technical direction.

Place outbound calls to field technicians or service partners to gather updates and provide direction on urgent or ongoing service requests.

Coordinate technician schedules to maximize efficiency while onsite.

Document service request progress and communicate updates to field technicians and service partners.

Verify all onsite arrangements, customer-provided equipment, and shipped materials are in place before scheduling technicians.

Enter and maintain accurate updates in internal and customer databases.

Close completed service requests in accordance with company and customer procedures.

Follow up with dispatched technicians when arrival or completion times exceed expected service levels.

Perform other duties as assigned.

Qualifications:High school diploma or GED required.

At least one year of higher education in Information Technology with LAN/WAN infrastructure or equivalent industry experience.

Two or more years of related experience preferred.

Previous experience scheduling or coordinating field service technicians while communicating with customers.

Ability to work effectively in a collaborative, customer-focused environment.

Strong verbal and written communication skills.

Proficiency with Microsoft Word, Excel, and Outlook.

Professional, dependable, and confident demeanor.

Ability to lift up to 25 pounds.

Must be willing to complete a background check and drug screen upon acceptance of an offer.

#MMAS