Service Writer

Service Writer

Indianapolis Branch - Indianapolis, IN

Overview

Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: Negligible

Description

Job Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional Manager

Job Responsibilities:

• Branch Fuel & Lube Reports
• Manage shop & field technician parts returns with Parts Dept
• Attachments for TSA's
• Reconciling technician hours
• Assist with posting travel time and mileage or zone charges for all field jobs
• Prepare parts & service damage estimates for rental fleet returns
• Assist with job preparation for technicians
• Assist in preparing customer estimates
• Assist in coordinating all factory campaigns between Warranty, Service & Parts Depts
• Assist in opening and closing internal work orders
• Coordinate customer communication when machines are complete
• Assist with weekly yard inventory
• Update MSDS sheets
• Back-up role to Shop, Field & Rental Foremen during PTO
• Perform additional duties as assigned

Qualifications

Must have High School Diploma or equivalent

• 2+ years of experience in service or mechanical environment preferred
• Excellent written and oral communication and basic mathematical skills.
• Proficient with a computer, including the use of Microsoft programs (Outlook, Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.
• Knowledge of heavy equipment operations and mechanical functions is desirable
• Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
• Maintain excellent customer service
• Must be able to pass a background, physical, and drug screen