Shift Supervisor

Job Description

Job Description

KFC Shift Supervisor

Lead the Shift. Shape the Culture. Make an Impact.

Looking for your next step in leadership? At KFC, our Shift Supervisors don’t just manage shifts—they lead people, set the tone , and help bring our brand to life with every customer interaction. This is your chance to take ownership, drive results, and grow your leadership skills in a fast-paced, high-energy environment.

Whether you're leading the front line or supporting back-of-house operations, you’ll play a key role in creating great food, great experiences, and a great place to work.

What You’ll Do – Key Responsibilities

As a Shift Supervisor, you’ll be entrusted with more than just task management. You’ll be a leader on the floor , a mentor to your team, and a trusted partner to management.

Shift & Team Leadership

• Lead shifts with energy, confidence, and a people-first mindset.
• Guide Team Members through their responsibilities, making sure everyone understands their roles and performs at their best.
• Deliver exceptional guest experiences by modeling warm, friendly service and resolving issues on the spot.
• Offer timely coaching, feedback, and recognition to encourage growth and engagement.

Operational Excellence

• Ensure food quality, order accuracy, and cleanliness standards are met every shift.
• Execute the KFC Connect Success Routine to maintain high service standards and operational consistency.
• Supervise safe food handling, proper rotation, cooking, and storage procedures.
• Keep the restaurant secure and compliant by following all safety, cash handling, and labor policies.

Support Business Goals

• Provide insights to the RGM and Assistant Manager on team performance, staffing needs, and guest feedback.
• Assist in hiring and onboarding new Team Members by screening candidates and participating in training.
• Support inventory and labor management during shifts to help maximize profitability.

Are You the Right Fit?

We’re looking for someone who is team-focused, detail-oriented, and ready to take initiative.

You’ll Need:

• 1+ year of restaurant or retail experience (shift leadership experience preferred).
• Strong leadership and communication skills—able to lead by example and build trust quickly.
• A working knowledge of basic math and comfort with using a POS system.
• Commitment to upholding health, food safety, and cleanliness standards .
• Availability to work a flexible schedule including days, nights, weekends, and holidays.
• Must be at least 18 years old and have dependable transportation .
• Ability to lift up to 50 lbs , stand for long periods, and work in a fast-paced setting.
• ServSafe Certification (or ability to obtain)
• Reliable transportation and authorization to work in the U.S.

Why You’ll Love Working With Us

We believe great leaders deserve great support—and great perks. Here’s what we offer:

• Competitive pay
• Free meal every shift
• Paid Time Off (PTO)
• Flexible schedules —we’ll work with you
• Tuition reimbursement & scholarship opportunities
• Employee discounts on vehicles, phones, gym memberships, and more
• KFC Foundation Programs , including:
• FREE college tuition at Western Governors University (WGU)
• $1-for-$1 savings match program
• Hardship assistance for unexpected life events

Take the Lead on Your Future

At KFC, every shift is an opportunity to grow. If you’re ready to lead with purpose, inspire your team, and learn from the best in the business, this role is your launchpad.

Apply today and start building a future you can be proud of.