BU Manager, Technical Services - REQ # 1437

Job Description

Job Description

Mitsubishi Electric Trane HVAC US LLC is looking for a BU Manager, Technical Services supporting the Northeast Business Unit.

You must live in one of the following states: MA, RI, NH, or CT.

POSITION SUMMARY:

This position is responsible for providing technical support and training in alignment with Mitsubishi Electric Trane HVAC LLC objectives. The BU-TSM is responsible for direction and development of Business Unit Technical Services personnel and is responsible for programs and development support of distributor personnel.

ESSENTIAL FUNCTIONS

The essential functions of the position include, but are not limited to the following:

• Manage Business Unit (BU) Technical Service team including, but not limited to, strategy development and execution, operations, performance management and professional development.
• Partner with the BU Commercial and Residential Business Directors on all Technical Service and Support issues.
• Work closely with business unit personnel to ensure service and technical support is achieved in a quick and efficient manner.
• Monitoring of all submitted reports, including tracking Service Cases in SalesForce
• Management of programs for the development and support of distributor personnel, specifically Diamond Service Group (DSG) members.
• Diagnosing and solving extremely complex product operational problems.
• Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products
• Collaborates with sales staff to ensure business unit goals are being met.
• Responds to situations where standard procedures fail to correct product malfunctions and customer dissatisfaction.
• Reports design, reliability, and maintenance problems to Product Planning and Quality Teams.
• Recommends product redesign to better meet customer needs.
• Partner with METUS Product Development teams to evaluate new products for feasibility of introduction.
• Identify product deficiencies and Partner with QA Team to determine a method to restore product quality, if needed.
• Monitor/review parts sales and warranty claims to identify potential product or component reliability problems.
• Become familiar with technical aspects of competitive products and advise management/team as needed
• Manage BU authorized concession clams to minimize extra-warranty related costs.
• Willing to travel up to 50% to for various Company meetings and training both domestically and possibly Internationally
• Performs other job functions as assigned.

QUALIFICATIONS:

• Bachelor’s Degree in a technical discipline preferred
• Minimum of 7 years of experience in a technical HVAC role
• Technical experience with ductless, VRF, and hydronic systems is a plus
• Minimum of 5 years of direct management experience
• Strong critical thinking and problem-solving skills
• Effective negotiating skills
• Exceptional written and oral communications skills to include presentations
• EPA Certification
• Ability to manage multiple complex projects simultaneously
• Ability to work and lead a team without direct daily supervision in a fast-paced environment
• Exceptional written and oral communications skills including through formal presentations
• Ability to translate complex, technical thoughts and ideas and communicate them in an easy-to-understand format
• Proven ability to inspire and lead a diverse team
• Proven Customer Service skills
• Strong computer skills and proven proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Be able to ascend/descend stairs and/or ladders to access job sites
• Be able to move up to 50 pounds in weight
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

The base pay range for this position at commencement of employment is expected to be between $128,000 and $176,000 per year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive 120 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent – 50 percent joint venture between Trane Technologies plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions® and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane® / Mitsubishi Electric and American Standard® Heating & Air Conditioning Mitsubishi Electric. More information is available at . We offer an excellent compensation and benefits package including 401(K).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please click here or visit -your-rights-workplace-discrimination-illegal.

Applicants with a disability who need assistance with the application process may contact Human Resources by email at View email address on ziprecruiter.com or by calling View phone number on ziprecruiter.com.