Operations & Integration Manager

Job Description

Job Description

Salary: $80,000

Operations & Integration Manager

Do you enjoy wearing multiple hats and creating real change in an organization?

Do you excel at driving operational excellence, identifying inefficiencies, and turning ideas into reality?

Do you love connecting the dots between big-picture vision and daily execution to build a seamless, highly efficient organization?

SNL Painting, an established residential and commercial painting contractor in and around the greater St Charles Missouri area, is seeking a highly organized, analytical Operations & Integration Manager. This role acts as an organizational integrator, supporting the CEO and operations team across multiple departments. You will spend your time collecting data, analyzing operational performance, and building the processes that drive our companys key initiatives.

Key Responsibilities

The list of tasks is long, but not all of them need to be handled every day. Some weeks will be busier than others depending on what needs arise.

The tasks that take the bulk of your time will include:

• Tech Stack Management: Partner with software vendors to refine and troubleshoot CRM, estimating, production, and billing applications.

• Financial Analysis: Generate ad hoc reporting, including job-costing, financial analysis, and overall job profitability tracking.

• Meeting Facilitation: Develop agendas and lead the weekly Production meeting, monthly Crew Leader meeting, and monthly All-Team meeting.
• Operational Support: Answer and route incoming field calls and provide temporary coverage for key internal roles when team members are on PTO.

The remaining tasks will need to be handled as needs arise. This is a unique position for a unique individual who isnt scared of solving problems, loves to contribute behind the scenes, and is good at self-starting and self-directing. We are a small company with one-person departments who need intermittent support, so your job demands will fluctuate.

The person who applies for this job loves to make a difference and loves to find solutions to small business anomalies. If youre resourceful and good at figuring stuff outwe need to talk.

Full List of Possible Responsibilities

Executive Support & Process Development

• Executive Support: Drive tactical execution of ad hoc strategic initiatives for the CEO and collaborate with the CEO and CFO on annual budget development.
• Process Optimization: Define, test, and implement standard operating procedures (SOPs) for field painters and office staff to ensure a consistent, high-quality client experience.
• Tech Stack Management: Partner with software vendors to refine and troubleshoot CRM, estimating, production, and billing applications.

Data Collection, Analysis & Auditing

• Financial Analysis: Generate ad hoc reporting, including job-costing, financial analysis, and overall job profitability tracking.
• Data Integrity: Audit production software against QuickBooks Online (our source of truth); identify bugs or discrepancies and collaborate with software vendors to deploy fixes.

HR & Safety Administration

• Talent Pipeline: Collaborate with the operations team to forecast labor needs; manage the end-to-end hiring and onboarding pipeline via our HR platform.
• Vendor & Compliance Management: Act as the primary liaison with our outsourced HR firm and ensure the Employee Handbook remains updated.
• Safety Compliance: Manage and maintain the companys OSHA safety program and mandatory record-keeping.

Marketing Coordination

• Agency Liaison: Oversee marketing plan execution and lead monthly meetings with our marketing agency.
• Content Approval: Review and approve blog posts, social media content, and vendor inquiries.
• Client Advocacy: Identify and secure clients for video testimonials.

Meeting Facilitation & Administration

• Meeting Facilitation:
  Develop agendas for the monthly Crew Leader meeting, the monthly All-Team meeting and the weekly Production Meeting.
• Manage the weekly Production Meeting
• Operational Support: Answer and route incoming field calls and provide temporary coverage for key internal roles when team members are on PTO.

Qualifications & Skills

• Experience: 35+ years of experience in business operations, project management, or an "Integrator" role (experience in construction, trades, or home services is a major plus).
• Tech Savvy: Strong proficiency with QuickBooks Online, CRM platforms, and project management tools. You enjoy troubleshooting software and talking to tech support.
• Analytical Mindset: Comfortable working with numbers, spreadsheets, and financial reports to find trends and process inefficiencies.
• Communication Skills: Exceptional written and verbal communication skills; ability to confidently lead meetings and collaborate with executive leadership, field crews, and external vendors.
• Organizational Ninja: Ability to juggle multiple departments (HR, Marketing, Finance) without letting balls drop.

COMPENSATION AND SCHEDULE:

• 40 hours per week
• Hybrid-remote and occasionally in our office
• 8:00-5:00 preferred

• $80,000 per year

• 10 Days PTO
• 7 Holidays Paid
• Health Insurance Contribution towards company plan
• 401k

Since 2003, SNL Painting, Inc has delivered interior painting and exterior painting for general contractors, homeowners, and commercial clients with high standards of quality and service. Our continued growth stems from our engaged and experienced team and a culture of quality, self improvement, and respect. We care about each other and our clients and enjoy an excellent reputation as a result.