Sr. Implementation Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided)

Sr. Implementation Project Manager, Tolling & Contact Center Operations

Onsite - New York | Relocation Assistance Provided

Job Posting Title: Sr. Implementation Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided)

Date: Thursday, August 27, 2026

City: Albany

State: NY

Country: United States

Working time: Full-time

Description & Requirements

Essential Duties and Responsibilities:

- Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.

- Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.

- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.

- Prepare and deliver project status information to stakeholders.

- Implement solutions to improve or enhance processes and services provided to our customers.

- Lead continuous improvement teams.

- Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.

Minimum Requirements:

- Bachelor's Degree

- 7-10 years of experience

- Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.

- Ability to work on multiple projects under time constraints.

- Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.

- Strong verbal and written communication skills required.

- Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.

- Experience in managing large corporate initiatives.

- Excellent working knowledge of MS Office products.

- Supervisory or management experience preferred.

- Experience using Smartsheet and Jira preferred.

- Experience in both Waterfall and Agile methodologies highly preferred.

- PMP certification highly preferred.

- Agile certification highly preferred.

- Experience in Health Care/Business Administration or related field preferred.

- Must currently live in, or, be willing to relocate to New York state. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 125,000.00 Maximum Salary $ 135,000.00