Program Director, Tolling & Contact Center Operations (Onsite - New York | Relocation Available)

Program Director, Tolling & Contact Center Operations

Onsite - New York | Relocation Available

Job Posting Title: Program Director, Tolling & Contact Center Operations

Date: Thursday, August 27, 2026

City: Albany

State: NY

Country: United States

Working time: Full-time

Description & Requirements

Essential Duties and Responsibilities:

- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.

- Act as the primary contact for the state client.

- Ensure program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.

- Ensure goals and objectives are established by Project Manager that support the overall Project strategies.

- Oversee all project administrative operations including budget, financial controls, and human resources.

- Plan, develop and schedule priorities for achieving operational and performance goals.

- Review management, productivity, and financial reports and studies to ensure program objectives are met.

- Participate in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.

- Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.

- Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.

- Perform other duties as assigned by management.

Minimum Requirements:

- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.

- Must currently live in, or, be willing to relocate to New York state.

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 145,000.00. Maximum Salary $ 155,000.00