Senior Incoming Correspondence Specialist
$52.93kVirginia Jobs
Title: Senior Incoming Correspondence Specialist Agency: Virginia Retirement System Location: Virginia Retirement System - Reynolds Crossing FLSA: Non-Exempt Hiring Range: $52,933 Full Time or Part Time: Full time Additional Detail Applications must be submitted by 11:59 PM (EST) the day before the posted End Date. Please read all information in the Important Notices section. Grow Your Career Serving Those Who Serve Others VRS is seeking a Senior Incoming Correspondence Specialist to play a key role in delivering accurate, timely, and high-quality service to our members and retirees. In this role, you will review and respond to written and email inquiries, conduct research to ensure clear and complete responses, and verify and code incoming documents to support critical workflows. This position also provides backup support to the Customer Relations team and cross-trains across administrative processing areas, offering a dynamic opportunity to contribute broadly and build expertise across multiple functions. Essential functions include but not limited to:
$52,933 Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
- Reviews member email inquiries and formulate a suitable response, based on the status of the member's account or the processes that have taken place due to retirement or refunds.
- Answers various questions regarding member and retiree retirement plans.
- Researches email responses using plan information found online or in handbooks, myVRS information, or documents found in the member or retiree's ECM file.
- Refers emails to other departments if the query requires escalation.
- Reviews and documents incoming written correspondence, document exceptions, and VRS-900 forms.
- Assigns document types, responds to inquiries, and reviews and approves VRS-900s for compliance before adding the document to the member or retiree's file.
- Documents non-barcoded images and update ECM records with incoming correspondence.
- Adds email processing time to SharePoint and maintain an Excel spreadsheet to record monthly counts for the BOD.
- Provides backup support to other departments as required.
- Participates in cross-hierarchal teams and contribute to improving services across agency lines.
- Effectively works with all levels of management and staff to improve processes and procedures.
- Excellent verbal and written communication skills, and the ability to read, comprehend, and correspond in a professional manner via email and traditional correspondence.
- Superior spelling and grammar.
- Ability to comprehend large amounts of complex data and research data-related issues.
- Ability to conduct research, use various research sources and methods, and solve problems.
- Ability to interpret and apply administrative, legal, and regulatory guidelines; manage multiple priorities; and work within stringent timeframes.
- Ability to be agile and find innovative ways to complete tasks more efficiently.
- Ability to learn complex regulations and legislative requirements related to plans and to interpret these in the context of the day-to-day operation of the plans.
- Knowledge of defined contribution plans, and the federal and state regulations governing plans.
- Knowledge and understanding of VRS retirement plans.
- Knowledge of customer service delivery and pension or employee benefits in a public setting.
$52,933 Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Vacancy posted 3 days ago
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