Patient Services Coordinator

The Patient Services Coordinator is responsible for the coordination and scheduling of caregivers for clients receiving home care services. This role ensures that all cases are staffed appropriately, documentation is accurate, and communication with clients, caregivers, and departments is timely and professional. The coordinator also plays a key role in maintaining compliance with agency policies and contractual requirements. Participation in on-call weekend rotation is required.Responsibilities:• Assign and schedule caregivers for clients at home or in facilities.• Confirm caregiver availability and secure acceptance of assignments.• Conduct the intake process and build patient profiles to facilitate caregiver matching.• Ensure all cases for the following day are fully staffed before logging off each day.• Maintain accurate and updated scheduling records in HHA Exchange, Salesforce, and other systems.• Inform caregivers of pertinent patient information and notify clients/families of assignments.• Respond to all voicemail and email messages within 24 hours or less.• Document all communications accurately and consistently.• Collaborate with the clinical team for any reported change in condition or clinical issues.• Work closely with HR to provide information regarding caregiver demand and support recruitment efforts.• Follow and enforce compliance with all Federal, State, City regulations, and agency policies.• Adhere to contractual obligations (CHHA, LTHHCP, MLTC, etc.).• Communicate all scheduling changes, client concerns, and missed visits to contract case managers promptly.• Maintain accurate and up-to-date patient and caregiver schedules in all required systems.• Participate in on-call service duties including responding to after-hours and weekend calls as needed.• Accept all new referrals unless a denial is authorized by the Director of Patient Services or AdministratorSkills:• HOME CARE: (Preferred)• Spanish Speaking: (MUST)• The ability to work independently and within a team• Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized• Optimistic, energetic, outgoing with great energy• Strong interpersonal communication skills - with internal and external clients• Excellent customer service #J-18808-Ljbffr