Product Operations Analyst

Product Operations Analyst

Chicago, Illinois, United States

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we're looking for exceptional talent to reimagine the way the world works.

At our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. We're seeking a curious and driven Product Operations Analyst to help us operationalize our intelligent product features, ensuring they deliver value and efficiency to our users. This is a fantastic opportunity to grow your career at the intersection of product, data, and user experience.

Who You Are:

• An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations.
• A passion for product & tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle.
• Curious about AI: You don't need to be an expert, but you're an enthusiast who is interested in learning about the latest AI technologies and tools and their potential to improve user experiences.
• Analytical & data-curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis.
• A problem-solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.
• Eager to learn technical skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to learn is most important.
• Collaborative & hands-on: You are a team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.

What You'll Do:

• Support product rollouts & adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
• Contribute to product development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.
• Analyze feature performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
• Champion the user experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.
• Streamline team operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Nice To Have:

• Familiarity with automation tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus.
• Data analysis exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
• Internship or project experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
• Customer-facing experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).

Our Values

• Empathy, Trust & Candor: We put ourselves in the shoes of our colleagues and customers and don't shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
• Bias for Action: We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it's OK to be wrong, so long as we learn from our mistakes and course correct!
• Always Be Learning: We're a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
• Act Like an Owner: We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

Join our team to help us build something that matters! We're looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at