Mobile Crisis Response Targeted Case Manager

Job Description

ESSENTIAL JOB FUNCTIONS

• Conducts and documents comprehensive assessment of client and/or client’s needs.
• Participates in development of client’s service plan, consistent with assessment.
• Arranges for delivery of needed services, as identified in assessment.
• Assists client in accessing needed services through, for example, referrals or linkages.
• Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
• Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on their own behalf).
• Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.
• Provides case consultation (i.e., consulting with service providers/collaterals in determining client’s status and progress).
• Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
• Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.
• Performs crisis assistance (i.e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).
• May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.

EDUCATION

• Bachelor’s degree in social work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.

EXPERIENCE

• At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT (Assertive Community Treatment) population (with direct daily contact) in a human service setting.
• No experience with relevant master’s degree.

REQUIREMENTS

• Completion of state-required case management/service coordination course within six months of date of employment.

COMPANY OR PERSONAL VEHICLE USAGE: Yes

PHYSICAL DEMANDS

• Position requires lifting of twenty pounds maximum, with frequent lifting and/or carrying of items weighing up to ten pounds or requires significant periods of walking or standing.
• Exposure to threat of bodily harm from clients or families.
• Normal tasks may involve exposure to blood, bodily fluids, or tissue.
• May involve 24-hour on-call responsibilities.
• Ability to work a flexible schedule including evenings and weekends.

Time Type

Full time