Sr. Maintenance Technician

Senior Maintenance Technician

The Senior Maintenance Technician plays a key role in maintaining the operational excellence of a community with 400+ units and/or as part of a multi-site management team. This position is responsible for ensuring the physical integrity of the property, overseeing general maintenance tasks, and supporting the Maintenance Supervisor in achieving operational goals. The Senior Maintenance Technician will complete work orders, manage unit turnovers, participate in the "on-call" emergency rotation, and contribute to a high-quality living environment for residents. This role reports to the Community Manager, General Operations Manager, and/or Maintenance Supervisor.

What You Will Do:

• Perform complex repairs and maintenance on HVAC, plumbing, electrical systems, and other essential building equipment. Diagnose issues, implement effective solutions, and assist the Maintenance Supervisor in planning and executing major repair and renovation projects.
• Lead and mentor junior maintenance technicians, providing guidance and hands-on training to enhance their skills. Act as a technical resource, lead small teams on specific projects, and ensure maintenance tasks are completed efficiently and to a high standard.
• Develop and implement preventive maintenance plans to optimize the performance of property systems and equipment. Conduct regular inspections, proactively identifying and resolving potential issues before they escalate.
• Deliver exceptional resident service by addressing maintenance requests professionally and efficiently. Ensure timely resolution of resident concerns, particularly for complex or urgent maintenance issues.
• Respond promptly to after-hours emergencies as part of the on-call rotation. Coordinate with team members and external vendors when necessary to ensure quick and effective resolutions.
• Ensure compliance with safety regulations, building codes, and company policies. Champion a culture of safety by following E-Way safety protocols and promoting best practices among the maintenance team.
• Assist in managing inventory and supplies, ensuring the team has the necessary tools and materials. Recommend purchases of specialized equipment when required for specific projects.
• Maintain accurate records of maintenance activities in SightPlan, including work orders, preventive maintenance tasks, and inspections. Provide detailed reports to leadership on project progress, maintenance issues, and any significant concerns.
• Collaborate with the Maintenance Supervisor, Community Manager, and General Operations Manager to prioritize maintenance tasks and allocate resources effectively.
• Other duties as assigned, in addition to those listed above.

What You Will Need:

• High school diploma or GED equivalent; 2+ years of experience in property maintenance, facility management, or a related field.
• HVAC and/or CPO certification preferred.
• Must possess a valid driver's license, as this property requires the use of golf carts so associate can complete essential job functions as part of onsite operations.
• Strong knowledge of HVAC, electrical, plumbing, and appliance repair with hands-on experience. Understanding of environmental hazards such as asbestos, lead, mold, and radon in residential housing.
• Ability to use a smart device for property operations and communication apps. Familiarity with Microsoft Office Suite and property management software.
• Ability to read, write, and speak English fluently. Strong time management and problem-solving skills to efficiently handle maintenance priorities.

What The Job Requires:

• Work indoors and outdoors in a high-energy setting, adapting to changing priorities and tight deadlines.
• Engage professionally with residents, clients, and colleagues in various settings such as offices, meeting rooms, and outdoor spaces.
• This role requires a five-day onsite workweek that likely includes weekend coverage. This position must be available to be "on-call" when requested and promptly respond to work order requests during assigned periods, except during meal periods and rest breaks during which time employee is relieved of all duties.
• Requires continuous physical effort, including lifting over 50 pounds, frequent standing, walking, bending, and operating heavy machinery.
• Occasional travel may be required for meetings, site visits, or special projects.

What You Will Bring To The Table:

• While this role has no formal supervisory responsibilities, it involves coordinating and assigning tasks, leading project teams, and mentoring junior technicians.
• Share technical and operational updates with colleagues and managers. Serve as a point of contact for maintenance-related inquiries.
• Handle routine and semi-complex maintenance issues by following established procedures. Exercise sound judgment in resolving unexpected challenges.
• Decisions made in this role significantly impact property operations, resident satisfaction, and overall maintenance efficiency.