Veterinary Receptionist

Receptionist Position at St. Francis Animal Hospital

St. Francis Animal Hospital is dedicated to delivering exceptional small animal care in the heart of Milwaukee, Wisconsin. We are proud to be an AAHA Accredited practice, a designation that confirms our commitment to the highest standards of veterinary excellence and patient safety. This focus on quality is reflected in our excellent 4.7-star Google rating, demonstrating the deep trust we have earned within our community. When you join our dedicated practice, you are stepping into an environment where you are supported to do your best work every day. As a valued teammate, you will benefit from being part of a larger network that champions your professional development. We believe in providing robust opportunities for all teammates to succeed and grow, whether you are pursuing credentialing as a veterinary technician or looking to step into a leadership role. This supportive structure ensures smooth workflow and allows you to focus on medicine while benefiting from resources, programs, and mentorship designed to help you achieve your long-term career goals. Our commitment to high-quality small animal medicine is paramount, bolstered by our AAHA accreditation. We equip our veterinarians and technicians with the necessary tools and technology to provide comprehensive, thoughtful care. If complex cases arise, you will have access to a deep bench of clinical experts and internal specialty consultation support across the network, ensuring that you can continually offer the best possible diagnostic and treatment plans for our patients. Milwaukee offers an exciting blend of vibrant city life and relaxed Midwestern charm. Located on the shores of Lake Michigan, this city provides a rich environment for outdoor activities, a world-class culinary scene, and a celebrated history of arts and culture. Joining St. Francis Animal Hospital places you in a welcoming, established community where you can truly set down roots and enjoy the unique, dynamic lifestyle that Wisconsin's largest city has to offer.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• Pay range for this position is $16 - $18 per hour, based on experience.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.