Guest Service Agent

Guest Service AgentGuest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.ResponsibilitiesGuest Service Agent responsibilities include, but are not limited to:Greet and interact with guests in a genuine, friendly, and professional mannerBlock guest rooms and process guest registration and room assignments, accommodating special requests whenever possibleProcess guest check-outsProcess accurate transactions, including but not limited to cash and credit card paymentsConduct call-backs to inquire about guests' experiencesResolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etcSubmit housekeeping and maintenance work order request formsVerify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent informationInventory guest room keys according to policy and request re-keying as necessaryAssist with responsibilities and duties in the absence or heavy volume in other front office areasOther duties as assignedQualificationsWhat are we looking for?Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidaysAbility to work varying shifts (AM and PM)Ability to anticipate guest needs, change direction quickly, and multi-taskWorking knowledge of rooms management systems preferredUses independent judgment and possesses solid decision-making skillsProficient with general office PC applications (i.e., word processing, spreadsheets, and databases)Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquettePassion for providing exceptional service to guests and team membersProven job reliability, diligence, dedication, and attention to detailTeamwork and collaborationMust be able to communicate clearly and professionally with guests, coworkers and supervisorsBenefitsQualifying team members may enjoy the following benefits:Medical and Dental insuranceSupplemental insurance plans (ex. Vision, Life, etc…)Paid Time Off401(k) retirement plan with company matchBereavement LeaveJury Duty PayEmployee Assistance ProgramDavid L. Brittain Scholarship ProgramResort Accommodations DiscountAnd more!Why Choose Brittain?WE ARE MORE THAN JUST A WORKPLACE…We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!