Patient Intake Specialist

Location Bryn Mawr, PA 19010 Title Patient Intake Specialist Job Overview Join our established and growing organization as Kaleidoscope ABA seeks a compassionate and detail-oriented Patient Intake Specialist to guide clients through the intake process, ensuring a smooth and supportive experience from start to finish. You will educate clients about our services, verify insurance, gather required documents, and submit authorizations. What You Will Do Assist families in securing services by verifying insurance benefits, gathering intake documentation, and submitting authorizations. Function as a liaison between staff and families, ensuring paperwork is current and authorizations are renewed on time. Provide excellent customer service, helping clients navigate the process with confidence and clarity. Maintain compliance with insurance requirements, ensuring accurate submissions and renewals. Communicate effectively with clients, staff, and insurance companies to ensure optimum services. Offer administrative support to team members as needed to keep operations running smoothly. What You Will Bring To The Team Ability to create rapport with new and existing clients and gather data efficiently and effectively. Familiarity with health insurance, the authorization process, and working with insurance portals. Prior experience working as an ABA Intake Specialist is highly preferred. Excellent customer service, time management, and organizational skills. A high level of attention to detail. Exceptional written and verbal communication skills. Comfortable with extensive work on the phone. Benefits & Advantages Medical, Dental, and Vision Insurance through United Healthcare. Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays. Long-Term Disability and Life Insurance. 401(k) with a 6% match and a two-year vesting schedule. Requirements Bachelor's Degree or equivalent work experience. 3 years of insurance verification in medical field. Experience building and retaining rapport with patients over the phone. Working Conditions Exposure to constant or intermittent sounds that may cause distraction. Considerable stress may occur at times due to the pressure to meet service requirements. Hours of work: 8:30 a.m. to 5:00 p.m.; full-time duty required. Compensation $19.00 - $22.00 per hour. Equal Opportunity Statement We are an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. #J-18808-Ljbffr Kaleidoscope ABA Autism Therapy Services