TELEPHONE OPERATOR II

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Recruitment Information

Recruitment Number 24-0117 The Department of Health ,Adult Mental Health Division has THREE (3) urgent vacancies located at the Hawaii State Hospital in Kaneohe, Oahu. Salary: $2,946 per month (SR-07, Step C) Shift Work: You must be willing and able to work rotating shifts, including evenings, weekends and holidays. This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

Duties Summary

The function of the Telecommunication Services Unit is to provide 24-hour communication services to the Hawaii State Hospital , including emergency services and after hours, weekends and holidays. The primary purpose of this position is to operate a multiple-line telephone console ; receives and places incoming and outgoing local, long-distance, and interisland telephone calls; provides information to callers relating to telephone numbers, extensions, agency structure and titles, general functions and information regarding the organizations. Routes telephone calls and messages to the proper person, division, or office of the departments or agencies served and refers other technical questions to the proper persons or offices for disposition; keeps records of long-distance and interisland telephone calls and other toll calls for billing purposes; and performs other related duties as assigned.

Minimum Qualification Requirements

To qualify, applicants must meet all of the following requirements: Basic Experience/Education: Applicants must possess one or a combination of the following: A. Work experience requiring the ability to read, comprehend, and apply written directions, or a high degree of verbal skill. OR B. Graduation from high school. Specialized Experience: Minimum SIX (6) MONTHS of experience in the operation of a MULTIPLE-LINE TELEPHONE CONSOLE. The information provided above represents a summary of the complete Minimum Qualification Requirements (MQRs). To view the MQRs in their entirety , please

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Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call View phone number on us.edajobs.com for assistance. PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: ELECTRONIC NOTIFICATION TO APPLICANTS The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings. TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.