Manager, Corporate Shared Services

The Manager of Corporate Shared Services is responsible for managing the delivery of operational services to MISTRAS organization's business units. This includes overseeing Accounts Payable, Travel and Expense, and the Per Diem Program. This role also collaborates with the Procurement Department in the administration and set up of the overall Procure to Pay cycle (P2P). The Director oversees the management of vendor/supplier invoices, employee travel and expense reimbursements, and the per diem program, while also working with the procurement department to ensure efficient and compliant spending in alignment with organizational goals.

KEY RESPONSIBILITIES:

Service Delivery: Oversee the day-to-day operations of shared support services in Accounts Payable, Travel and Expense and Per Diem, ensuring that all agreed-upon service levels are met.

• Accounts Payable Services: Managing invoices, processing payments, resolving discrepancies, and ensuring compliance with vendor contracts and payment terms.
• Travel & Expense Services: Maintaining and enforcing T&E policies, managing flight, hotel and car rental programs, overseeing corporate card programs, and processing employee expense reports.
• Per Diem: Managing and coordinating all per diem (cash advances) per policy as requested by Field Operations.
• Procurement Services: Collaborating with the procurement department to ensure that purchases align with company policies, providing support with P2P system administration, maintaining vendor contracts, and vendor relationships.

Strategic Planning:

• Develop and implement strategies for shared services support, ensuring alignment with the organization's overall goals, including evaluation of external systems and resources for automation of payables and expense management.
• Identify and execute working capital improvement opportunities.
• Benchmark service levels, efficiency and effectiveness metrics against leading organizations and propose improvement initiatives to close gaps to leading organization’s performance.

Process Improvement :

• Identify and drive process improvements to enhance efficiency and reduce costs, including implementation of automated platforms or AI processes.
• Implement digital, automated systems to replace manual data entry (i.e., electronic invoicing, AI technology, vendor portals) to streamline workflows and reduce errors.

Team Management :

• Lead and manage the Accounts Payable, Travel and Expense and Per Diem teams, providing guidance, coaching, and mentoring.

Relationship Management:

• Build and maintain strong relationships with key stakeholders across the organization and with stakeholders outside the organization, including procurement suppliers and travel management partners.

Compliance :

• Ensure compliance with all relevant legal and regulatory SOX requirements.

Performance Management :

• Establish, maintain, and report on KPI’s for all processes within scope.
• Monitor and evaluate the performance of Accounts Payable, Travel & Expense and Per Diem processes and personnel, identifying areas for improvement.
• Evaluate service level, efficiency and effectiveness metrics and drive improvement initiatives to improve service level, reduce cost, increase efficiency and effectiveness.

Continuous Improvement :

• Stay abreast of industry trends and best practices, incorporating them into shared support operations.

Communication and Collaboration :

• Function as a point of contact for employees, vendors, and other departments to provide clear and concise communication of operational policies and procedures.
• Collaborate with Treasurer, Procurement, and VP of Working Capital Management on Working Capital improvement opportunities.

Data Accuracy and Reporting:

• Maintain accurate records, reconcile accounts, analyze and provide reports on spending and expenses.

SKILLS AND QUALIFICATIONS:

• 10+ years of experience in AP, travel and expense management, people management, project management, budget management
• Strong understanding of accounting principles, processes, and systems
• Experience with procure-to-pay (P2P) processes
• Experience with Concur or other T&E platforms
• Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant software
• Excellent communication, problem-solving, and analytical skills
• Ability to work independently and as part of a team
• Understanding of relevant regulations and tax requirements
• Ability to maintain accuracy and attention to detail
• Experience with invoice processing, payment runs, and vendor management
• Experience with spend analysis and budgeting
• Strong organizational and project management skills
• Exceptional vendor relationship and conflict management skills

ESSENTIAL PHYSICAL FUNCTIONS:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Some US or CAD travel may be necessary, as determined by management.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.


By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.


Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.